Hello,
I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding
issue in zzzauto.pm file, I got back the possibility to reply in a ticket.
But the textarea nos contains the following text :
=
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
$QData{"Orig
The template mechanism was changed in OTRS 4
You have to replace the answer template with
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.OrigFrom | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
- Renée
On 18.12.2014 12:22, Mik
Sorry for the trouble.
I had $Self->{'Ticket::Frontend::ResponseFormat'} configured in Config.pm.
Thanks
Mikael
On Thu, Dec 18, 2014 at 12:26 PM, Renee B
wrote:
>
> The template mechanism was changed in OTRS 4
>
> You have to replace the answer template with
>
> [% Data.Salutation | html %]
>
