Hi,
who is the customer? Is it yourself?
Event Based Notifications do not work, if the agent and customer user have the
same email address.
--Mathias
17/10/2014 20:20 - Lars Jørgensen wrote: > To do what you need use
Notification event and chose Customer as destination for your especific event.
Hi,
31/10/2014 23:30 - Mike Morris wrote: I want to make sure that no locked
ticket is ever unlocked by the system
as a result of a timeout - so that only Agent actions can result in an
unlock.
unlock times of tickets is a queue setting. You define it in minutes.
If you set the unlock time to 0 n
