[otrs] Where are the Template Modules?

2014-08-15 Thread Gerald Young
I had a post in a HowTo relating to Event Template Modules, and the current documentation references them: http://otrs.github.io/doc/manual/developer/3.3/en/html/otrs-module-layers.html#ticketevent-code but the location of the source code for them isn't as visible (to me) on github as it was for cv

[otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

2014-08-15 Thread Jean-Pierre Zurbrügg
Hello everyone, Running OTRS 3.3.8 I am trying to filter Services based on the selected queue in both the customer New Ticket creation window and the Agent Phoneticket, emailticket creation window. I have searched through the mailing list and came up with this post but it seems as it never got r