Hii Saurabh
we can used mail filter using
PostMaster Filter Management
On Mon, Jul 28, 2014 at 10:43 PM, Marty Hillman
wrote:
> Have you looked into using the GenericAgent to accomplish your goals? I
> used it to filter any emails with specific words in them to a specific
> queue and automati
Hi Group,
Can you please tell which table should be used ?Need to find two values
from tables
1. First Response time
2. Resolution time as per SLA mins.
Also, the resolution time should be as per SLA.
Regards,
Darshak
-
OT
Hi,
Can you please tell which table should be used ?Need to find two values
> from tables
> 1. First Response time
> 2. Resolution time as per SLA mins.
> Also, the resolution time should be as per SLA.
>
Funnily, I jsut spent the day creating that.
For the first response time, you can just use
