Hi Group,
Can you please tell which table should be used ?Need to find two values from tables
1. First Response time 2. Resolution time as per SLA mins. Also, the resolution time should be as per SLA. Regards, Darshak --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
