[otrs] Looking for documentation on linking CI's to tickets

All,I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket.I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the dir

Re: [otrs] Looking for documentation on linking CI's to tickets

http://forums.otterhub.org/viewtopic.php?f=62&p=44236 On Thu, Jul 18, 2013 at 8:46 AM, Eric Pfeifer wrote: > All, > > I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around > how to link a CI to a ticket. > > I have a nagios system generated event and would like to automatically