http://forums.otterhub.org/viewtopic.php?f=62&p=44236
On Thu, Jul 18, 2013 at 8:46 AM, Eric Pfeifer <e...@rightpathnetworks.com>wrote: > All, > > I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around > how to link a CI to a ticket. > > I have a nagios system generated event and would like to automatically > link the alert to a Configuration item. If at all possible link it to a > user name as well. Can someone point me in the direction of how to > configure that? > > > Thanks, > > > > > > Building Relationship One Connection at a Time > Eric Pfeifer > Ph: 800.431.0996 x 8100 > Fx: 603.821.0287 > Cell: 603.233.0088 > e...@rightpathnetworks.com > www.rightpathnetworks.com > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<RightPath_networks.jpg>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
