Hello,
I was wondering if it's possible to create a statistic that shows only new
tickets opened via email.
I'm able, at the moment, only to produce a report with all new tickets for
a given period of time, without knowing if they have been opened after a
phone call or after an email to our system
hi, i use otrs helpdesk, and i have the possibility to add a ticket in a
particular category.
i read around that is possible to use the combo of Services/Types to do
this. in fact:
Category (Type) - Subcategory (Service)
how i can implement this solution?
--
*Stefano Ricci*
ICT Consultant
mo
It should be Category (Queue) and Item (Service) or Category (Queue)
SubCategory (Queue::SubCategory)
Type is more or less a "reserved word" that's more about the ticket being a
change, etc., but not related to the agents involved or the type of work
being performed.
Queues should not be used for
my configuration is related to the sla, and i don't want to add more
queues, because i have a lot of roles related to that, for example:
Queue1 -> SLA 1, if the the mail sent to us contain @example1.com open
ticket in this queue, use these particular signature, ecc...
Queue2 -> SLA 2, if the th
Hi
Customer portal new ticket creation how to add CC email option. Currently agent
email ticket creation having CC and BCC same way customer view new ticket
creation CC , BCC option need . anybody help me.
Regards,
Kalyana chakravarthy M .P,
Sr software Engineer.
---
not really applicable. May involve programming to attain.
On Tue, Jun 4, 2013 at 9:40 AM, KalyanaChakravarthy MP <
kalyanachakravarthy...@cybertech.com> wrote:
> Hi
>
> ** **
>
> Customer portal new ticket creation how to add CC email option. Currently
> agent email ticket creation having
