Hi everyone,
I was looking into the config options from subject and was unable to find
any use for them even after I searched through the source code.
Here are a couple of details I was able to gather:
- Ticket::ViewableSenderTypes
= Help is incomplete saying only: Defines the default viewab
Hi,
I'm trying to restrict the values shows in a phone ticket for a Dynamic
Field, depending on the Service selected using the following ACL in
config.pm :
$Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = {
# match properties
Properties => {
# current action match pro
Are you logged in with root@localhost ?
On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
> Hi,
> I'm trying to restrict the values shows in a phone ticket for a Dynamic
> Field, depending on the Service selected using the following ACL in
> config.pm :
>
> $Self->{TicketAcl}->{'250-ACL-CATEGORI
Seems as if your assessment is valid. It may have been a legacy issue that
no longer applies yet wasn't fully removed.
On Tue, Jan 15, 2013 at 7:14 AM, Bogdan Iosif wrote:
> Hi everyone,
>
> I was looking into the config options from subject and was unable to find
> any use for them even after
Hi,
our client wants to send reports automatically on regular basis to our ticket
system. The foreign system doesn't know about the corresponding ticket number
in OTRS, but has own identification numbers of the cases.
Is it possible to let OTRS sort the incoming mails into the corresponding
tic
Thanks Nils for your quick response, but I'm NOT using root@localhos, I'm
using other agent in admin group
Best regards
Antonio
Date: Tue, 15 Jan 2013 14:23:14 +0100
From: Nils Leideck
Subject: Re: [otrs] Why don?t work for me ACL with Dynamic Fields
Are you logged in with root@localhost ?
You "only" need a postmaster filter (a Perl module, no filter via web
interface) and a dynamic field where the external ticket number is stored...
- Renée
On 15.01.2013 15:02, jan.dre...@bertelsmann.de wrote:
> Hi,
>
> our client wants to send reports automatically on regular basis to our ticket
Hi
Do you use other ACL on this form??
Try to change the name of the ACL
> $Self->{TicketAcl}->{'-250-ACL-CATEGORIA'} = {
$Self->{TicketAcl}->{'PUNTO DE PERSONALIZACION SUMINISTRO ELECTRICO'} =
{
Properties =>
{
Frontend =>
{
Action => ['AgentTicketClose'],
},
Tic
Hi Renée,
thanks for your answer.
The installation I was referring to has 2.4.11 (upgrade is planned), but either
with 3.X I have no idea how to link the incoming articles referring to the same
case to ONE OTRS ticket via dynfields :(
Gruß
Jan Dreyer
IT Administrator / Operations Team / M-IT O
I think that's Utopia, isn't it? Are there any other ways? Do I have to modify
the sources to let OTRS recognize the foreign numbers?
I would do this outside OTRS. If you control the mail server that receives mail
for OTRS, give the client a specific alias for the automated reports and make
su
Hi Jan,
On 15.01.2013 16:20, jan.dre...@bertelsmann.de wrote:
> Hi Renée,
>
> thanks for your answer.
> The installation I was referring to has 2.4.11 (upgrade is planned), but
> either with 3.X I have no idea how to link the incoming articles referring to
> the same case to ONE OTRS ticket via
Hi David,
your solution sounds easy and I think I would be able to write such a script,
thanks!
But:
On one hand I don't like the idea of spreading this work away from the OTRS, on
the other hand I _don't_ control the mail server.
I _could_ do a fetchmail/procmail solution though, if nothing els
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