Re: [otrs] Errors while upgrading OTRS from 2.4.7 to 3.0.1

2012-06-21 Thread Michiel Beijen
Hi, You did not only update OTRS, but you probably upgraded MySQL from 5.0 or 5.1 to 5.5 as well. What this does, is usually change the default table type to InnoDB. It now tries to add references between tables using the legacy MyISAM and the newer InnoDB types; this will generate this error. Plea

[otrs] Where are Dynamic Field stored ?

2012-06-21 Thread Bernard Chambon
Hello, I want to create several 'Dropdown' dynamic fields with many values each one Is it possible to do it without the GUI ? (too tedious !) The main question is where are stored the values ? I create one with 2 values , but I can find where they are ? Not in dynamic_field_value ? mysql> select

Re: [otrs] Where are Dynamic Field stored ?

2012-06-21 Thread Bernard Chambon
Hello, And sorry, I need a pair of glasses ! The values are stores in the dynamic_field table see BLOB column ' config' > config: --- > DefaultValue: '' > Link: '' > PossibleNone: 0 > PossibleValues: > Key1: Value1 > Key2: Value2 > TranslatableValues: 0 > sorry for the (previous) spa

Re: [otrs] Documentation on Services and Service Level Agreements?

2012-06-21 Thread Gerald Young
Here's a discussion on the forum about it: http://forums.otterhub.org/viewtopic.php?f=62&t=6337 On Thu, Jun 14, 2012 at 4:25 AM, Isaac Hailperin < i.hailpe...@heinlein-support.de> wrote: > Hi, > > I am looking for documentation for "Services" and "Service Level > Agrements". They are located unde