Muhammad,
I think you are looking for ticket templates
Just google it and you will find few ways to add them
Sent from my iPad
On 2 May 2012, at 12:03, Steven Carr wrote:
> I seem to recall reading an article somewhere (no idea where though) that you
> can pass the various variables in as arg
Thanks Robert.
I had actually done so sometime ago and ended up with some OPAR package
which didn't help much, and thought the world had ended there :D
Anyways, I've search Google and I believe my quest is solved in one of the
top three results, will further investigate this and work on it ... GI
Hi to all
How can I make dynamics fields visible by default in search (Ticket ->
Frontend::Agent::Ticket::ViewSearch)?
I try defined key and value into
Ticket::Frontend::AgentTicketSearch###Defaults###DynamicField the field
wasn't visible until I add it manual.
Thanks in advance
Aleš
---
you shoukld navigate in all the view (viewticketphone, viewcompose ...
else [i'm inventing becouse I'm not in front at my otrs :D ) in sysconfig
and enabled in the ones you need them
On Sat, May 5, 2012 at 3:07 PM, pipy wrote:
> Hi to all
>
> How can I make dynamics fields visible by default i
Tnx Marco but this doesn't help. By the way I'm using OTRS 3.1.4.
Ales(.
Dne 05. 05. 2012 17:07, pis(e Marco Vannini:
you shoukld navigate in all the view (viewticketphone, viewcompose
... else [i'm inventing becouse I'm not in front at my otrs :D ) in
sysconfig and enabled in the ones you ne
Hi all,
Just updated from 3.0.9 to 3.1.4 and cant get the templates working.
The To field is no longer using
"CustomerID" value="070808126150280643214C"/>
"SelectedCustomerUser" value="97556"/>
to be able to select the correct user from the correect company.
It now seems you should use "Custom
