Re: [otrs] OTRS 3.0.11 on MSSQL 2008R2 performance

Hi Wouter, The performance loss when running OTRS on Microsoft SQL Server as opposed to MySQL, PostgreSQL or Oracle is caused because of the Perl DBD::ODBC driver and/or Microsoft SQL Server ODBC performance. There are unfortunately not much changes we can bring to the OTRS software which will im

Re: [otrs] Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.

Hi Andrew, I think you can already guess what this means, the user can not be created for some reason This might be for instance because the field you mapped for email address (which is a required field) is not available in your Sync mapping and/or in your AD. You might also find helpful informatio