Hi Andrew, I think you can already guess what this means, the user can not be created for some reason This might be for instance because the field you mapped for email address (which is a required field) is not available in your Sync mapping and/or in your AD. You might also find helpful information in the web server error log. -- Mike
On Wed, Apr 25, 2012 at 16:33, Andrew G. Wells <awe...@clearedgeit.com> wrote: > This is the error I am getting, and in /var/log/messages it states: > > > > OTRS-CGI-10[16465]: > [Error][Kernel::System::Auth::Sync::LDAP::Sync][Line:262]: Can't create user > 'USER' (CN=FULL USER NAME,OU=Users,OU=Organization Unit 2,OU= Organization > Unit 1,DC=example,DC=com) in RDBMS! > > > > Why is it so hard to connect with AD > > > > I am using OTRS 3.1 > > > > > > Andrew Wells <awe...@clearedgeit.com> > > > ________________________________ > This communication is the property of ClearEdge IT Solutions, LLC and may > contain confidential and/or privileged information. Any review, > retransmissions, dissemination or other use of or taking of any action in > reliance upon this information by persons or entities other than the > intended recipient is prohibited. If you receive this communication in > error, please immediately notify the sender and destroy all copies of the > communication and any attachments. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
