[otrs] Notification Tags

Hello, I want to send notifications to agents at ArticleCreate with article content, example : 1- A mail is received : all agents are notified with the mail content. 2- A response is sent by an agent : all agents are notified with the response content. 3- A response by mail from the customer

[otrs] Wrong System-Email after Upgrade

Hello, i am still using otrs 2.2.7 and want to upgrade to 3.1. I just tried to upgrade to 2.2.8 but after the upgrade the following happens: i do have many companies/customers. and each has it's own queue and own system-address. when i login as a customer of company1 and create a ticket, this cu

[otrs] When creating a ticket with no service selected get Need TicketID error

Hello, when I create a ticket without selecting a service I get this error: Need TicketID! how may I change it? to service not be mandatory? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.ot