[otrs] Can't locate DBI.pm in @INC

Hello, After I lanched the installing page of OTRS, I got this error. I checked that I have well installed DBI and other pakages. I can't figure out this problem. Any help will be appreciated. Best regards, Xiaoxing Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/otrs/bin/Cus

Re: [otrs] Can't locate DBI.pm in @INC

On 05/25/2011 01:15 PM, Xiaoxing Meng wrote: Can't locate DBI.pm in @INC Are you sure DBI.pm is present on your system? Do a "find / -name DBI.pm" and if it finds the file, make sure it's located in one of the directories contained in @INC. If DBI.pm isn't present, install the perl module, e

Re: [otrs] Can't locate DBI.pm in @INC

I'm sure. Here is the copy of screen as attachement. Best wishes, Xiaoxing -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tiemen Ruiten Sent: mercredi 25 mai 2011 13:29 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't l

Re: [otrs] Can't locate DBI.pm in @INC

On 05/25/2011 01:34 PM, Xiaoxing Meng wrote: I'm sure. Here is the copy of screen as attachement. Best wishes, Xiaoxing So, DBI.pm is present but not in the place where OTRS expects it. Either you should modify the directories contained in @INC or you should make a symlink between /usr/loca

Re: [otrs] "Email sent on behalf of"

Hi Muhammad, There's something like it in SysConfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Monday, May 23, 2011 4:01 PM To: OTRS Subject: [otrs] "Email sent on behalf of" Hel

Re: [otrs] "Email sent on behalf of"

Thanks Lars! Thanks and Best Regards, Muhammad El-Sergani. On Wed, May 25, 2011 at 4:38 PM, Lars Jørgensen wrote: > Hi Muhammad, > > > > There's something like it in SysConfig -> Ticket -> Core::Ticket -> > Ticket::DefineEmailFrom. > > > > > > Lars > > > > *From:* otrs-boun...@otrs.org [mail

[otrs] Notify sender when empty subject received

Hi list, I'd like to notify and drop any new mail received from a client when there is no subject in his mail. What kind of configuration should I use ? I was thinking of a combination of : - a postmaster filter forcing a special queue 'rejected-queue' - an auto-response for this queue saying t

Re: [otrs] Notify sender when empty subject received

Sure, that will work well! But you can also let your agents do classification on incoming tickets without subjects, just let them change the Title field. If you enable the Title field in the overviews, this will be enough. Some other people might like to write emails with titles as "Help Me" or "P

Re: [otrs] Can't locate DBI.pm in @INC

Hi Xiaoxing, On Wed, May 25, 2011 at 13:34, Xiaoxing Meng wrote: > > I'm sure. Here is the copy of screen as attachement. The DBI module must be installed in a place where both the web server user, and the OTRS user can access it. This means that if you install via the CPAN client you'll need to

[otrs] Always CC addresses

Dear all, Is it possible to always cc some addresses when sending emails from OTRS? I believe I stumbled across that somewhere, but not so sure. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: h