[otrs] Filtering out of office reply's

Heya group, One thing I ran into over the holidays is the number of vacation alerts that come in. Is there a way to filter out of office alerts from clients that are not a direct response to a ticket? Mik - OTRS mailing list:

Re: [otrs] Filtering out of office reply's

Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"? On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose wrote: > Heya group, > > > > One thing I ran into over the holidays is the number of vacation alerts > that come in. Is there a way to filter out of office alerts from clients

Re: [otrs] Filtering out of office reply's

Probably should have appended a * or something to match "anything after that" On Wed, Dec 29, 2010 at 12:16 PM, Gerald Young wrote: > Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"? > > On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose wrote: > >> Heya group, >> >> >> >> One

Re: [otrs] Filtering out of office reply's

Yes, Mik, the way is make a postmater filter. Enviado desde mi oficina móvil BlackBerry® de Telcel -Original Message- From: Mikola Rose Sender: otrs-boun...@otrs.org Date: Wed, 29 Dec 2010 17:07:36 To: otrs@otrs.org Reply-To: "User questions and discussions about OTRS." Subject: [otrs]

[otrs] Problems with iPhoneHandler

Hi! I am currently trying to get data out of the iPhone handler and are experiencing issues with the json output. The input to json.pm is User=v&Password=&Object=iPhoneObject&Method=ArticleGet&Data={"ArticleID":3236} and in return i get {"Result":"successful","Data":["Accoun

Re: [otrs] Filtering out of office reply's

Thanks I figured I could do that, but I assume that it will filter all out of office reply's. I do not want to filter out out of office reply to valid tickets so it would have to determine if it was a reply to a ticket first before applying the filter. From: otrs-boun...@otrs.org [mailto:otrs-

Re: [otrs] Filtering out of office reply's

Hi all, may I mention this neat blog post http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ which starts with this paragraph: One of those situations – you’ve sent an email to a customer, put the ticket to “pending reminder” and promptly

[otrs] changing ticket format?

Hello List, We have been using OTRS for about 6 months using the default Ticket number. We would like to change the format. Is it possible to do this without screwing things up? Thanks, -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.c

[otrs] Migration

Hi All, Can someone please send me a complete step by step. We are currently running 2.4.x on an old machine, I have installed 3.0.4 on a new (separate) machine. How do I get all the settings / tickets transferred over? Thanks in advance, -- Pri

Re: [otrs] Migration

I can only assume that you either can't or don't want to run 3.0 on the 2.4.x hardware so why don't you just copy the 2.4.x files and database to the new hardware and run the upgrade scripts? Nathan Campbell Dallas Symphony Orchestra From: Prince Chavez mailto:prince.cha...@tonerboss.com>> Rep

Re: [otrs] Migration

Which particular files, and would a simple import/export using phpMyAdmin work? Thanks Prince Chavez Customer Relations Manager TonerBoss.com 714-482-0377 x 6524 This message is intended solely for the

Re: [otrs] Can't access Customer, Admin and Stats pages

Hi Lars, Thanks for the info. I think I need to try to fix the current problem before I go consider upgrading to the latest version. Not good if I also bring the problem on the new version. Thanks, Raleigh From: Lars Jørgensen To: User questions and discuss

Re: [otrs] Can't access Customer, Admin and Stats pages

Hi Nils, It will redirect to our homepage. Only thru SSL to access OTRS. Thanks, Raleigh From: Nils Leideck To: User questions and discussions about OTRS. Sent: Fri, December 24, 2010 10:05:42 PM Subject: Re: [otrs] Can't access Customer, Admin and Stats pag

[otrs] Free fields at Free Field (withn the ticket) Adding Note. Close Ticket

Hi all I have created some free text fields, my questions as below :- i)After added a note with free field information for a ticket, if I create another note again, would the same free field information of previous note appear ? if it is the same, if I change the informa

Re: [otrs] changing ticket format?

Hello, On Dec 29, 2010, at 22:36 , Steve Clark wrote: > Hello List, > > We have been using OTRS for about 6 months using the default Ticket number. > > We would like to change the format. Is it possible to do this without > screwing things up? Yes. It will look ugly until all old tickets are