Hi all, may I mention this neat blog post
http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ which starts with this paragraph: -------------------- One of those situations – you’ve sent an email to a customer, put the ticket to “pending reminder” and promptly receive an reply “I’m currently out of the office but will return to you as soon as possible”… If you want that information in the OTRS but you don’t want your ticket reopened and a don’t want a notification about it – then read on. If your position is – I do want to be informed by the OTRS about my customer being out of the office, then please skip this article. -------------------- :-) Greetings, Daniel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
