Hi Leonardo
Our system has reached the 1.000.000 th ticket lately and to be honest I never
felt the need to see _all_ closed tickets.
If so, then the database is your friend. Here you can cluster tickets by
FreeTexts for example and so on.
Where and wherefore do you want to see them?
Greets
Da
Dear all,
here is a step-by-step description of our problem, in example.
A customer sends an e-mail message to a mailbox dedicated for OTRS.
If a customer´s name and a customer´s email address do not contain
diacritics, OTRS works absolutely correctly and everything goes fine.
Fortunately, once
Hello every body
I had problem with post master mail account in otrs 2.3.3 recently and I
can't receive my email in otrs queue(however I can send email with otrs).
now I install otrs 2.3.4 win 32,
I install it in my windows 2003 server.
I use kerio mail server and create a domain (mydomain) an
Dear all,
I'm using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package
Package Manager fails with the following error
Message: Sorry, can't install/upgrade package, because the framework
version required by the package (2.3.x;) does not match your Framework
(2.4.0 beta3)!
Please
Hi All,
Has anyone of you configured approval workflows?
Like we require approvals for some specific requests like software
installation, new hardware etc. Is there a way we configure it in OTRS
so that whenever a ticket is raised for some special request there is an
approval workflow, wher
Hi Mario,
Considering the error message, what would you think? ;-)
Some error messages in OTRS might not be the most user-friendly, but
this one is in my opinion very complete and clear.
What you could do is checkout the HEAD branch from CVS and use that,
but I'll have to state that you can only
Hi Mario,
I had the same question to the OTRS guys some days ago.
The answer was, there will be a FAQ module with the release of OTRS version
2.4.1 which is planned for mid of June.
I also tried to install it and the only chance to come around this is to use a
CVS version and build the module b
Thank you for your answers Marco and Michiel,
UseAgentElementInStats parameter produce what I need (no problem for law)
and otrs-manager seems a very good app to use in my job.
Thanks
Best regards,
Jerome
-
OTRS mailing l
Hi Daniel,
Thanks for your answer,
More than me the ones who want to see the tickets are the people in charge
of generating reports (it's an outsourced help desk so reports are the
baseline for closing every period). In this particular case they want to see
all interactions from a certain client
We had a similar requirement. We implemented a Group/Queue/Subqueue
hierarchic schema, in resume, one (sub)queue by department (PM, IT in
your case). This way you can grant for the corresponding user only the
MoveTo (next queue) permission. The tickets that need PM approval are
moved to PM queu
How can I print my freetext fields or export them to PDF?
How can I configure the columns I want to show/hide in ticket reports?
(search print option)
We created a customized "Category" list, and we can create tickets,
search, filter, generate stats with this new field but cannot export to
PDF
hello *,
from the documentation it turns out otrs is now storing its settings in XML
files. the web interface uses and updates them.
the cron script files however seem to depend upon the .pm files. I've
debugged my issues down to the point where I find the config values (eg
PostmasterX-Header) i
--
Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam
Manager, Strategic Technologies Group|Ex luce ad tenebras
Information Technology Services |
The University of Queensland |
EMAIL: mcd...@its.uq.edu.au |
TELEPHONE: +61 7 3365 8220 |
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