un...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
> von *Gerald Young
> *Gesendet:* Montag, 24. März 2014 12:18
>
> *An:* User questions and discussions about OTRS.
> *Betreff:* Re: [otrs] Send notification based on article dynamic field
>
>
>
> > this starts fal
rg>
[mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] Im Auftrag von
Rudolf Bargholz
Gesendet: Donnerstag, 13. März 2014 16:44
An: Stein Erik Berget; User questions and discussions about OTRS.
(otrs@otrs.org<mailto:otrs@otrs.org>)
Betreff: Re: [otrs] Send notification based on
exed fields. In the end
> I decided against this option.
>
>
>
> Hope this explains our problem.
>
>
>
> Regards
>
>
>
> Rudolf
>
>
>
> *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
> von *Gerald Young
> *Gesendet:* Samst
stions and discussions about OTRS.
Betreff: Re: [otrs] Send notification based on article dynamic field
Rudolf, why isn't the standard reply adequate for this purpose? You can propose
a template that includes all the Body-necessary fields and send to .. whomever
you need.
On Tue, Mar 18, 2014 at
t;
>
>
> Regards
>
>
>
> Rudolf
>
>
>
> *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
> von *Rudolf Bargholz
> *Gesendet:* Donnerstag, 13. März 2014 16:44
> *An:* Stein Erik Berget; User questions and discussions about OTRS. (
> o
questions and discussions about OTRS.
(otrs@otrs.org)
Betreff: Re: [otrs] Send notification based on article dynamic field
Hi Sten,
Thanks for responding.
In the course of a ticket there could be more than one situation in which a
patch of the production software would be necessary, so there could be
: Donnerstag, 13. März 2014 15:51
An: User questions and discussions about OTRS. (otrs@otrs.org); Rudolf Bargholz
Betreff: Re: [otrs] Send notification based on article dynamic field
On Thu, 13 Mar 2014 15:26:35 +0100, Rudolf Bargholz
mailto:bargh...@onlinetravel.ch>> wrote:
Hi,
Our requirement
;
>
> Regards
>
>
>
> Rudolf
>
>
>
> *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auf**trag
> von *Gerald Young
> *Gesendet:* Donnerstag, 13. März 2014 15:37
> *An:* User questions and discussions about OTRS.
> *Betreff:* Re: [otrs] Send notifi
[mailto:otrs-boun...@otrs.org] Im Auftrag von Gerald
Young
Gesendet: Donnerstag, 13. März 2014 15:37
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Send notification based on article dynamic field
OTRS Version?
Summary: How can we provide a notification event of a new Article
On 13.03.2014 15:37, Gerald Young wrote:
> OTRS Version?
>
> Summary: How can we provide a notification event of a new Article if
> DynamicField_myField = [Some Value].
>
> Short Answer: You can't.
>
> Longer answer: If you need to inform the customer, send a reply.
Or develop your own Perl module
OTRS Version?
Summary: How can we provide a notification event of a new Article if
DynamicField_myField = [Some Value].
Short Answer: You can't.
Longer answer: If you need to inform the customer, send a reply.
On Thu, Mar 13, 2014 at 10:26 AM, Rudolf Bargholz
wrote:
> Hi,
>
>
>
> Our require
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