Thanks, I'll try to do that.
Claude
Message original
Sujet : Re: [otrs] How to know time between create-time and move-time
De : Nils Leideck
Pour : User questions and discussions about OTRS.
Date : 02/02/2011 15:38
On 01.02.2011, at 14:58, claude wrote:
How
On 01.02.2011, at 14:58, claude wrote:
> How can I configure a stat to know time between creation in the queue and
> move in another queue?
I recommend to spent some time on the article and ticket history tables in OTRS
database.
There you probably will have all the details and all you need in
