On 01.02.2011, at 14:58, claude wrote: > How can I configure a stat to know time between creation in the queue and > move in another queue?
I recommend to spent some time on the article and ticket history tables in OTRS database. There you probably will have all the details and all you need in addition is a tool for reporting with some individual logic for your requested KPI. This KPI can’t be generated by an build-in stat yet. If you don’t want to develop by you own, contact OTRS for commercial support! Hope that helps ;-) — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
