Thanks a lot Gerald and Michiel. I will try with 3.3 version.
2014-07-04 8:09 GMT-05:00 Michiel Beijen :
> ACLs in the customer interface are only supported on new OTRS (since 3.3).
> I tend to prefer to remove the Queue from the customer interface, and
> to set it to a default value.
> So all
ACLs in the customer interface are only supported on new OTRS (since 3.3).
I tend to prefer to remove the Queue from the customer interface, and
to set it to a default value.
So all tickets customers create end up in for instance the 'Support'
queue and agents then classify the requests and move it
It should be possible with group membership or ACL, though I (and this is
my own hangup) tend to not support segregating customers from queues that
customers *generally* have access to.
Sometimes it can't be helped. With CustomerGroupSupport disabled, customers
can see any queue. With CustomerGrou
customer-users are grouped into groups.
queues are also tied to groups.
just put customers in a different group.
if groups of customers-users and queues do not match, customer won't be able
to see the queue.
On Wednesday 21 April 2004 04:04, Gunter Ohrner wrote:
> Hi!
>
> Maybe I just use an a
On Thursday 03 July 2003 22:21, SL_Backster wrote:
> Hi
>
> Can somebody here tell me how i can hide a Queue from the customers.
>
> We are using otrs for normal user request and for system and work
> documentation. Internal documentations should not be visible for customers
> ;)
>
> Any suggestion
