It should be possible with group membership or ACL, though I (and this is my own hangup) tend to not support segregating customers from queues that customers *generally* have access to.
Sometimes it can't be helped. With CustomerGroupSupport disabled, customers can see any queue. With CustomerGroupSupport enabled, customers will see queues that belong to groups of which the customer is a member. By default, CustomerGroupAlwaysGroups provides "users" and therefore any Queue of group "users" will be seen by all customers. For this purpose, "escalation/Tier 2" queue not of group "users" might be useful, but there are other ways (ACL, SysConfig Queue lists) to provide a truncated Queue list (by default) to all customers. With ACL, you'd match the Properties CustomerUser Login and then Possible Queues (your list). You can use wildcards or use an ACL for each segregated Customer. On Thu, Jul 3, 2014 at 9:00 PM, Karlos Jelez <otrs...@gmail.com> wrote: > Hi list, > > I have several queues in my OTRS 2.3.4 and several customers. > I would like hide some queues to some customers in the Customer Interface. > Is it possible? > > or is it possible in OTRS 3.3 ? > > Thanks in advance !!! > > Karlos > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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