Another way for checklists could be dynamic fields with the "show only
certain dynamic fields per queue"
http://forums.otterhub.org/viewtopic.php?f=60&t=8032
On Wed, Oct 17, 2012 at 10:20 AM, Alvaro Cordero wrote:
> Hello, I believe the best aproach you can have is the ticket template
> setting i
Hello, I believe the best aproach you can have is the ticket template
setting in Sysconfig. You can create a questionnaire and put it in a
template, for specific, queue, service and SLA if you wish, then when the
agent or the customer choose the desired template.
You can get that with an extension
Hi Stefanie,
a simple way would be using FAQ Articles.
an Agent should insert Article text in the AgentTicketPhone Rich Text editor
this way he would be able to read the questions and answer them
Kind regards,
Juan Clavero
De: s.krue...@aswo.com [mailto:s.krue...@aswo.com]
Enviado el: miércoles,
