Another way for checklists could be dynamic fields with the "show only certain dynamic fields per queue" http://forums.otterhub.org/viewtopic.php?f=60&t=8032
On Wed, Oct 17, 2012 at 10:20 AM, Alvaro Cordero <alv...@gridshield.net>wrote: > Hello, I believe the best aproach you can have is the ticket template > setting in Sysconfig. You can create a questionnaire and put it in a > template, for specific, queue, service and SLA if you wish, then when the > agent or the customer choose the desired template. > > You can get that with an extension package called KIX4OTRS, its a very > good package, not just for that but for other stuff. > http://www.cape-it.de/current-kix4otrs.html > > Release notes: > > http://www.cape-it.de/news-en/items/new-release-kix4otrs-42-for-otrs-31-available-immediately.html > > Or you can get he addons from OTRS AG. > > Regards > > On Wed, Oct 17, 2012 at 7:32 AM, <s.krue...@aswo.com> wrote: > >> Hi ! >> >> I want to use something like "check lists". >> That means, I want to have lists with questions , which should be answerd >> during the creation of the ticket, to make the processing of the ticket >> easier. >> That lists should be flexible and should change in depence of my choosen >> queue. >> >> I hope, I could explain my wishes :-) >> >> We use version 3.1.10. >> Any hint is welcome. >> >> Best regards, Stefanie >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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