Thanks for reply.
> "rw" is determined in SysConfig at
> Edit Config Settings in Ticket -> Frontend::Agent::Dashboard
> in Permission in each dashlet.
Yes, I understand that.
I want to know why user who cannot do everything may be declined from any
information about ticket status. For example
"rw" is determined in SysConfig at Edit Config Settings in Ticket ->
Frontend::Agent::Dashboard
in Permission in each dashlet.
if you so desire, you may change this from rw to ro. Note that the dashlet
is default rw to reflect availabiltiy to the agents that are supposed to be
able to work on the t
Hi,
I also checked OTRS 4.0.9, and outcome is same one.
Authority check boxes must not enable all ones.
I've got another combination to see ticket status.
(1) Enable all authority but "RW" of users' group(it kept "RW" disabled).
(2) Enable only "RW" of users' group(other ones are enabled automat
