There is no "export an article in original format". That would be however
you've backed up the source email.
On Sat, Jun 6, 2015 at 2:15 AM, Blue Web wrote:
> You could use bin/otrs.GetTicketThread.pl
>> But what would be the goal? you'd still need to get (something) into an
>> email and I can p
>
> You could use bin/otrs.GetTicketThread.pl
> But what would be the goal? you'd still need to get (something) into an
> email and I can pretty much guarantee you're not going to get something
> immediately threadable and certainly not attachments.
>
Well, the goal is to import back the article (
There is no optimal way to do this. One way would be to print (to pdf) the
tickets and you have them.
The following is just an idea:
You could use bin/otrs.GetTicketThread.pl
But what would be the goal? you'd still need to get (something) into an
email and I can pretty much guarantee you're not
