There is no "export an article in original format". That would be however you've backed up the source email.
On Sat, Jun 6, 2015 at 2:15 AM, Blue Web <blueweb...@gmail.com> wrote: > You could use bin/otrs.GetTicketThread.pl >> But what would be the goal? you'd still need to get (something) into an >> email and I can pretty much guarantee you're not going to get something >> immediately threadable and certainly not attachments. >> > > Well, the goal is to import back the article (or the entire ticket thread) > into a mail account, so the GetTicketThread is not exactly what I need, but > could be useful as a template script if someone knows the OTRS methods > necessary to export an article in original format (which can be saved into > a .eml file), by exporting all the articles in a ticket thread to .eml file > the .eml files could then be imported into any mailboxes. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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