Paolo Mosconi schrieb:
I don’t understand the logic though.
Sometimes you receive one message from your customer which results in twowork
chains in your response. In this case you want the article in both tickets. OTRS
cannot know which of those two cases is correct when you split, so it keeps
al message
From: Paolo Mosconi
Date: 04/27/2015 04:53 (GMT-05:00)
To: otrs@otrs.org
Subject: [otrs] Splitting ticket doesn't delete article from source ticket
Hi,
I'm using OTRS 4.0.1 and I believe I'm having problems with Ticket Split
functionality.
Example: ticket
Hi,
I'm using OTRS 4.0.1 and I believe I'm having problems with Ticket Split
functionality.
Example: ticket #1 has 7 articles and I'd like to move article 4 to a new
ticket; by selecting Split, a new phone ticket is created containing a copy of
article 4, but article 4 itself is still contained
