Re: [otrs] OTRS 3.1: Making dynamic fields searchable

2012-04-20 Thread Frank Thommen
Works like a charm. Thanks a lot frank On 19.04.12 21:16, David Heidt wrote: Hi Frank, you have to enable Dynamic fields in each view in Sysconfig: Ticket -> Frontend::Agent::Ticket::View In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch There, enable this section by chec

Re: [otrs] OTRS 3.1: Making dynamic fields searchable

2012-04-19 Thread David Heidt
Hi Frank, you have to enable Dynamic fields in each view in Sysconfig: Ticket -> Frontend::Agent::Ticket::View In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch There, enable this section by checking the box: Ticket::Frontend::AgentTicketSearch###DynamicField and add your Dyn

[otrs] OTRS 3.1: Making dynamic fields searchable

2012-04-19 Thread Frank Thommen
Hi, I recently successfully upgraded from OTRS 3.0.x to 3.1.3 and all Free Fields were converted into Dynamic Fields. But I now sadly miss the possibility to use them in a search. This was possible with Free Fields in OTRS 3.0.x. Google and the OTRS documentation didn't help. Can anyone g