Re: [otrs] Disable sending e-mails when ticket response

2014-08-05 Thread Rudolf Bargholz
Pérez Gesendet: Dienstag, 5. August 2014 16:47 An: otrs@otrs.org Betreff: [otrs] Disable sending e-mails when ticket response Hello, does any one knows who can I disable automatic sending e-mails when an agent respond a ticket? I only want to manage the tickets in my OTRS web platform and I want

Re: [otrs] Disable sending e-mails when ticket response

2014-08-05 Thread Gerald Young
> I disable automatic sending e-mails when an agent respond a ticket? Don't respond to the ticket. Create note-external notes >send and email with an alert when a ticket have a response and a link with a quick acces to otrs Notification (event) >disable ticket creation when a user send a email to

[otrs] Disable sending e-mails when ticket response

2014-08-05 Thread Alfredo Ricardo Morales Pérez
Hello, does any one knows who can I disable automatic sending e-mails when an agent respond a ticket? I only want to manage the tickets in my OTRS web platform and I want to disable this feature, I only want to send and email with an alert when a ticket have a response and a link with a quick ac