> I disable automatic sending e-mails when an agent respond a ticket? Don't respond to the ticket. Create note-external notes
>send and email with an alert when a ticket have a response and a link with a quick acces to otrs Notification (event) >disable ticket creation when a user send a email to postmaster Don't fetch mail. On Tue, Aug 5, 2014 at 10:47 AM, Alfredo Ricardo Morales Pérez < a_r_...@hotmail.com> wrote: > Hello, does any one knows who can I disable automatic sending e-mails when > an agent respond a ticket? I only want to manage the tickets in my OTRS web > platform and I want to disable this feature, I only want to send and email > with an alert when a ticket have a response and a link with a quick acces > to otrs. Also I want to disable ticket creation when a user send a email to > postmaster, I only want to create tickets in OTRS web plataform. > > Thank you, have a great day! > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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