Re: [otrs] Closed tickets

gt;> >>> Let me know if this actually works with your version. >>> >>> ** ** >>> >>> Marty >>> >>> ** ** >>> >>> *From:* Jean BROW [mailto:everyday...@gmail.com] >>> *Sent:* Thursda

Re: [otrs] Closed tickets

006-September/012276.html >> >> ** ** >> >> Let me know if this actually works with your version. >> >> ** ** >> >> Marty >> >> ** ** >> >> *From:* Jean BROW [mailto:everyday...@gmail.com] >>

Re: [otrs] Closed tickets

tember/012276.html > > ** ** > > Let me know if this actually works with your version. > > ** ** > > Marty > > ** ** > > *From:* Jean BROW [mailto:everyday...@gmail.com] > *Sent:* Thursday, March 21, 2013 11:02 AM > *To:* User questions an

Re: [otrs] Closed tickets

: Thursday, March 21, 2013 11:02 AM To: User questions and discussions about OTRS. Subject: [otrs] Closed tickets Hello, Anyone know how I can re-open an ticket that are closed? - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Closed tickets

Hello, Anyone know how I can re-open an ticket that are closed? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Closed tickets and tickets related to the service

On 07/23/2010 03:09 AM, Marek Hall wrote: I've been searching for some time, but could not find the option to see all registered and closed tickets. Is this available in OTRS? Also, would be nice to get an overview of all tickets related to the custom service. Hi Marek, You can get a list of t

Re: [otrs] Closed tickets and tickets related to the service

For the first Q I suggest you to try otrs-manager (tokaware.com) ... about it... does anyone have any update on it? we were waiting for a 0.6 release quite 2y ago... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

[otrs] Closed tickets and tickets related to the service

Hi I've been searching for some time, but could not find the option to see all registered and closed tickets. Is this available in OTRS? Also, would be nice to get an overview of all tickets related to the custom service. regards mh

Re: [otrs] Closed tickets in "Locked Tickets" view

Ursprüngliche Nachricht- > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Pete > Gesendet: Montag, 14. September 2009 16:48 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] Closed tickets in "Locked Tickets" view > >

Re: [otrs] Closed tickets in "Locked Tickets" view

September 2009 16:48 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Closed tickets in "Locked Tickets" view Thanks for the hint. Will use this aproach. "Solved" ;-) -- Pete On Mon, Sep 14, 2009 at 3:35 PM, IT easyap wrote: > We had the same problem and

Re: [otrs] Closed tickets in "Locked Tickets" view

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Pete > Sent: lunes, 14 de septiembre de 2009 13:47 > To: User questions and discussions about OTRS. > Subject: [otrs] Closed tickets in "Locked Tickets" view > > Hi, > > being a newbie in OTRS and not being abble

Re: [otrs] Closed tickets in "Locked Tickets" view

. Subject: [otrs] Closed tickets in "Locked Tickets" view Hi, being a newbie in OTRS and not being abble to find the answer i want to ask why when i select my "Locked Tickets" View i also see tickets that have already been closed ? I'm Usind OTRS 2.2.7 on

Re: [otrs] Closed tickets in "Locked Tickets" view

t; Klingt doch ganz gut :) > >> -Ursprüngliche Nachricht- >> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag >> von Pete >> Gesendet: Montag, 14. September 2009 13:47 >> An: User questions and discussions about OTRS. >> Betreff: [otrs] Closed tickets i

Re: [otrs] Closed tickets in "Locked Tickets" view

Klingt doch ganz gut :) > -Ursprüngliche Nachricht- > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag > von Pete > Gesendet: Montag, 14. September 2009 13:47 > An: User questions and discussions about OTRS. > Betreff: [otrs] Closed tickets in &qu

[otrs] Closed tickets in "Locked Tickets" view

Hi, being a newbie in OTRS and not being abble to find the answer i want to ask why when i select my "Locked Tickets" View i also see tickets that have already been closed ? I'm Usind OTRS 2.2.7 on Debian 5 Thanks -- Pete - OTR

Re: [otrs] Closed tickets reopening themselves via email

Anton Gubar'kov a écrit : Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra ad

Re: [otrs] Closed tickets reopening themselves via email

I have a theory on why this is happening, would like people's thoughts on whether this makes sense. For our site, we have multiple domains, same domain name but different suffixes (.com and .net). We have a support mailing address [EMAIL PROTECTED], and we've aliased [EMAIL PROTECTED] to send

Re: [otrs] Closed tickets reopening themselves via email

Hi Adam, This is how my configuration is set up, as well. Still having the problem. Thanks, Faith Adam Bator wrote: Hi there, Hope I am doing this correctly :-) So for your issue check the queue settings to see what happend upon FollowUp. I just have allow in there And also check settings

Re: [otrs] Closed tickets reopening themselves via email

Hi there, Hope I am doing this correctly :-) So for your issue check the queue settings to see what happend upon FollowUp. I just have allow in there And also check settings in Frontend::Agent::Ticket::ViewCustomerFollowUp

Re: [otrs] Closed tickets reopening themselves via email

Hi Anton, Thanks for the response. I only have one email address configured (I verified this), so they're guaranteed to be the same, but I did go through and check every place I had an email address entered, and didn't see anything that would make me think there was a difference. Still havin

Re: [otrs] Closed tickets reopening themselves via email

Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra address to CC: Regards, Anton

[otrs] Closed tickets reopening themselves via email

I could have sworn there was a thread recently about this, but I can't find it in the archives. I just completed a ticket, sent email to the customer, and closed the ticket. OTRS appears to have sent an automated email to the ticketing system telling it "This ticket has been closed!" Since t

Re: [otrs] Closed tickets visible in Locked Tickets

Hi Lars, it's a feature. Locked means that nobody else can work on this ticket. And yes it can be locked also with closed state (but normally not really useful ;) ). In your case you should just unlock it. If you want to know who was locking the ticket for you, just use the ticket history

[otrs] Closed tickets visible in Locked Tickets

Hi. I have a ticket in my Locked Tickets that were created by SystemMonitoring. Later it was closed successfully by SystemMonitoring but I can still se it in Locked Tickets. Is this a bug or a feature? -- Lars ___ OTRS mailing list: otrs - Webpage:

[otrs] otrs closed tickets updates?

When I close a ticket, should otrs send the statements entered into the "closed" ticket window in email to the ticket open/requester? They receive the ticket closed email, but not the statements entered? Any ideas? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-577-2780 ext 60

Re: [otrs] Closed Tickets keep on ageing-Why is this?

KartheeK wrote: > Hello Everybody, > I have been using OTRS for quiet a somtime now-Its Beautiful. > One thing i have observed is, closed tickets keep on ageing. Why is > this? Ideally when a ticket closes it is as though its "life" is > finished, then why its age should increase? I dont think its

[otrs] Closed Tickets keep on ageing-Why is this?

Hello Everybody, I have been using OTRS for quiet a somtime now-Its Beautiful. One thing i have observed is, closed tickets keep on ageing. Why is this? Ideally when a ticket closes it is as though its "life" is finished, then why its age should increase? I dont think its the same with other system

RE: [otrs] Closed Tickets - Accounted time column added??

Hi, > -Original Message- > > Hi, > > I have OTRS installed on a Windows 2000 server. > > 1. Using the Utilities option of OTRS I can view the > closed tickets which shows Ticket#, Age,Subject, > State, Queue, Owner & Customer ID. I would like to add an

[otrs] Closed Tickets - Accounted time column added??

Hi, I have OTRS installed on a Windows 2000 server. 1. Using the Utilities option of OTRS I can view the closed tickets which shows Ticket#, Age,Subject, State, Queue, Owner & Customer ID. I would like to add an extra column which show the Accounted time for each ticket. Does anybody have a

Re: [otrs] closed tickets

Simply by clicking on the utilities icon and define your search (in this case, you would want to select tickets whose state are closed successfull and close unsuccessfull). On Wed, 6 Aug 2003 08:34:38 -0300 "Jorge" <[EMAIL PROTECTED]> wrote: > Hi, >How can an agent view the list of closed t

[otrs] closed tickets

Hi, How can an agent view the list of closed tickets? I have some manager as an agent who want to see as normal agent response to tickets, how fast and how many, but i don´t find how to see that on the agent interface. Jorge ___ OTRS mailing list: ot

Re: [otrs] closed tickets

Hi Jorge, agent-login --> tools-icon --> upper screen area = closed tickets or via statistics-icon Guenther Jorge schrieb: Hi, How can an agent view the list of closed tickets? I have some manager as an agent who want to see as normal agent response to tickets, how fast and how many, but i d