The agent have closed the ticket as an mistake, and I want to re-open it again so its get back in to the queue.
I checked this: http://lists.otrs.org/pipermail/otrs/2006-September/012276.html it did not work. I have the latest version of OTRS. 2013/3/21 Gerald Young <cryth...@gmail.com> > Reply to/from the ticket. > > > On Thu, Mar 21, 2013 at 12:04 PM, Marty Hillman <mhill...@equuscs.com>wrote: > >> There were instructions on how to do this with 2.0.4 that may still >> work. It is a small modification to Config.pm.**** >> >> ** ** >> >> http://lists.otrs.org/pipermail/otrs/2006-September/012276.html**** >> >> ** ** >> >> Let me know if this actually works with your version.**** >> >> ** ** >> >> Marty**** >> >> ** ** >> >> *From:* Jean BROW [mailto:everyday...@gmail.com] >> *Sent:* Thursday, March 21, 2013 11:02 AM >> *To:* User questions and discussions about OTRS. >> *Subject:* [otrs] Closed tickets**** >> >> ** ** >> >> Hello,**** >> >> ** ** >> >> Anyone know how I can re-open an ticket that are closed?**** >> >> ** ** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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