Re: [otrs] Add new types for service [OTRS 3.0.11 + ITSM]

2012-01-11 Thread Dilson Tomé
Thank you!!! I lost this... Good day to you... :D --! *Dilson Tomé* On Wed, Jan 11, 2012 at 15:07, Udo Bretz wrote: > Hi Dilson, > > you can go to the "General Catalog" section in the admin interface and > create new items of the class "ITSM::Service::Type". > > Best regards, > Udo > > >

Re: [otrs] Add new types for service [OTRS 3.0.11 + ITSM]

2012-01-11 Thread Udo Bretz
Hi Dilson, you can go to the "General Catalog" section in the admin interface and create new items of the class "ITSM::Service::Type". Best regards, Udo On 11.01.2012 18:02, Dilson Tomé wrote: Hi. How do I add new types for service? I look at general_catalog in MySQL, but i think this is

[otrs] Add new types for service [OTRS 3.0.11 + ITSM]

2012-01-11 Thread Dilson Tomé
Hi. How do I add new types for service? I look at general_catalog in MySQL, but i think this is not the right way. *id * * general_catalog_class * * name* * valid_id* 14 ITSM::Service::Type End User Service 1 15 ITSM::Service::Type Front End 1 16 ITSM::Service::Type Back End 1 17 ITSM::Serv