Thank you!!! I lost this...
Good day to you... :D --! *Dilson Tomé* On Wed, Jan 11, 2012 at 15:07, Udo Bretz <udo.br...@otrs.com> wrote: > Hi Dilson, > > you can go to the "General Catalog" section in the admin interface and > create new items of the class "ITSM::Service::Type". > > Best regards, > Udo > > > > > On 11.01.2012 18:02, Dilson Tomé wrote: > >> Hi. >> >> How do I add new types for service? >> I look at general_catalog in MySQL, but i think this is not the right way. >> >> *id * *general_catalog_class * *name* *valid_id* >> >> 14 ITSM::Service::Type End User Service 1 >> 15 ITSM::Service::Type Front End 1 >> 16 ITSM::Service::Type Back End 1 >> 17 ITSM::Service::Type IT Management 1 >> 18 ITSM::Service::Type Reporting 1 >> 19 ITSM::Service::Type IT Operational 1 >> 20 ITSM::Service::Type Demonstration 1 >> 21 ITSM::Service::Type Project 1 >> 22 ITSM::Service::Type Training 1 >> 23 ITSM::Service::Type Underpinning Contract 1 >> 24 ITSM::Service::Type Other 1 >> >> >> >> >> 11 rows in set (0.00 sec) >> >> >> >> May you help me? >> >> >> Thank you. >> >> --! *Dilson Tomé Rainov >> * >> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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