> I rename the group "admin"
this is required as-is in multiple locations and is not referred to by id.
On Wed, Mar 4, 2015 at 6:48 AM, Sergey Shumakher wrote:
> HI!
> I installed OTRS4 and playing with the settings. I rename the group
> "admin". The next entry is not possible to get to the admi
after launch
bin/otrs.DeleteCache.pl
Access came back.
Thanks for the help
2015-03-04 17:26 GMT+05:00 Sergey Shumakher :
>
> Thanks for the help, and sorry for unfilled subject.
> I tried to return the name of "admin" in this way. But access is not came
> back.
>
> mysql> update groups set name='
Thanks for the help, and sorry for unfilled subject.
I tried to return the name of "admin" in this way. But access is not came
back.
mysql> update groups set name='admin' where id=2;
Query OK, 1 row affected (0.09 sec)
Rows matched: 1 Changed: 1 Warnings: 0
mysql> SELECT * FROM groups ;
+---
Hi,
first of all you should use a proper subject.
04/03/2015 12:54 - Sergey Shumakher wrote:
> I installed OTRS4 and playing with the settings. I rename the group "admin".
see here:
[1]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#table-of-group-permissions-after-inst
HI!
I installed OTRS4 and playing with the settings. I rename the group
"admin". The next entry is not possible to get to the administration
section. There is simply no links in the interface. If the URL directly
dial an error "Message: No Permission to use this frontend module!"
Search issued a de
A Depends on B:
If B is false/not working, A can't work.
B is Required for A, B, C:
A, B, C can't work if B is false/not working.
On Thu, Sep 25, 2014 at 9:33 AM, Sebastian Pitei <
sebastian.pi...@enevogroup.ro> wrote:
> Hi guys,
>
> Quick question: I'm trying to link a Configuration Item to a S
Hi guys,
Quick question: I'm trying to link a Configuration Item to a Service so as to
specify that "the Service relies on this Configuration Item to work".
Obviously I've gone to the service and added a "Depends On" link to the
Configuration Item. Does this mean that service "VPN" depends Conf
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^ ^ ^ ^ ^
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SingIe m0ms and teenagers are making reaI m0ney fr0m h0me.
http://crouic5webserver.com/httpplaonline-2.php?zuhuyahooID=90
Thu, 31 May 2012 9:08:43
_
But Tomgive him five cents to keep quiet, and said we would all go home and
meetnext week, and rob somebody and kill some p
http://mysidians.aegema.com/images/liugvtm.htm
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Hello, how can i add the queue, Sla, type and priority dropdown field into the
agentticketcompose
module?
Now, I add fields in agentticketcompose.pm but don't display in html
Regards-
OTRS mailing list: otrs - Webpage: http://
I am afraid it is just yours ...
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 12.01.2011, at 21:01, DM_Julio Angulo wrote:
> hello, someone else will arrive MESSAGES triplicate, or is it just my problem.
>
>
>
> Julio Cesar Angulo Quiroz
>
> Telf.:
hello, someone else will arrive MESSAGES triplicate, or is it just my
problem.
Julio Cesar Angulo Quiroz
Telf.: 997066155
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
> Dear All,
>
> Can somebody please give us a pointer regarding the evaluation of
> OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard
> that OTRS version 3.0 is not yet compatible with ITSM or vice-versa.
> Is it correct? If this is correct, should we evaluate the older
>
Trying to send an empty answer my mail From is as follows
OTRS System * invalid o...@localhost (Invalid syntax)!
Any ideas where this is configured?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.ot
Hi
In system Logs I am getting the folloing logs:
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSup
Is this running on a Linux server?
If it is it would be good to see if there is anything in the system
messages log at the same time (this is in /var/log/messages if you're
not familliar).
If it is a windows server check the event viewer for other errors.
Is the server only being used to host OTRS
Hello.
I noticed that Apache sometimes causes errors on the OTRS server (there appears
a Windows standard message
'Application has crashed'), however, the Apache service keeps running and OTRS
keeps working without any
visible problems.
In the Apache error log I found these lines created just
Hi Chris,
Actually, this would not be too difficult to implement. With use of ACLs to
hide/show options depending of the status this can be reached. I would
advise you though to first try to draw the process and the status changes,
make sure it works OK for you and then try to implement it in OTR
Chris Johnson wrote :
[...]
The catch is that they want to go and have special “States” that a
ticket (service request) goes though, with notifications on each of
those, and possibly auto triggers pushing the ticket along to the
next state.
[...]
Hello Chris,
you could use the GenericAgent for
Greetings,
I'm fairly new to OTRS, so excuse the newbie questions and all, and please
point me to some specific examples, if already out there.
Our CEO has been impressed with our IT groups use of OTRS as a ticketing system
for a couple of years now (OTRS 2.2.X). We use it pretty simply out of
Hi,
I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3.
When I run the command <./bin/SetPermissions.pl /opt/otrs otrs wwwrun> and the
following error occurs:
linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun
bin/SetPermissions.pl <1.8> - se
Hi I get this message when I log on.
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83,
line 4.
could someone explain to me what this message means and what I need to do to
get OTRS working again?
Thanks
--
I keep getting these errors in our system log
OTRS-GenericAgent-10 Can't create PID GenericAgent, because it's already
running (domain.com/15148)!
The domain was changed in the email and the number is different on each line
of the log.
I was also wondering how to clear the system log. I have fix
Hello everybody,
I would like to add a field to drop the tickets tell me where that is underway.
Thanks a greeting
Carlos Guerra
Este mensaje se dirige exclusivamente a su destinatario y puede contener
informaci?n privilegiada o confidencial. Si no es vd. el dest
Hi,
I have successfully implemented in my windows environment but dont know
how to implement/configure Survey module.
I can create survey but it does not send an email/notification to user
about survey? does anyone know how to do that?
any help will be appriciated. thanks in advance.
- niles
Hello Everyone!
I want to set the phone-ticket's first column is "customer ID" and change its
name to "Mobile Phone".
And make a new "Create" buttom at the top of right.
I haved used much time to found that how to change above setting in admin
sysconfig.
Hope someone can help me.
Thanks a lot.
Hy all,
I'm knocking my head off working on :
- creating a custom stat query which return for all tickets in a definied
queue, the first response time.
- creating a custom stat query which will return number of tickets in a
definied queue who are below the first response escalation time and those
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote:
> Hi ,
> please help me with configuring sqlserver2005 to Otrs. i have added DSN
> ->system DSN connecting to OTRS in Config.pm.
> lndex.pl page is coming ,when i enter r...@loc
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
->system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't
found error is coming.
Regds
Ravi Shankar
Regards
Ashwin Patil
---
Robosoft Technologies - Come home to Technology
Disclaimer: This email may contain confidential material. If you were not an
intended recipient, please notify the sender and delete all copies. Emails to
and from our network m
can we migrate otrs (which is customized ) from linux to windows . If yes can u
tell me the procedure
Add more friends to your messenger and enjoy! Go to
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that queue is a
valid address.
LQ
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony
Canale
Sent: Thursday, May 01, 2008 7:06 PM
To: otrs@otrs.org
Subject: [otrs] (no subject)
need help please
all of a sudden without making any changes we get this message when we t
need help please
all of a sudden without making any changes we
get this message when we try to forward a ticket; invalid
[EMAIL PROTECTED] (invalid Syntax)
I checked the AdminSystemAddress and it looks right.
what am I missing?
thanks,
-Tony
Email filters are not working;
I have OTRS in windows using SMTP which works fine. We can
email each other using OTRS.
But when I set Postmaster filters,... they don
them in postmaster filter set up as
Match Header1: TO ---
Value:[EMAIL PROTECTED]
Set Header1: X-OTRS-Queue --- V
Email filters are not working;
I have OTRS in windows using SMTP which works fine. We can
email each other using OTRS.
But when I set Postmaster filters,... they don’t work. I have
them in postmaster filter set up as….
Match Header1: TO ---
Value:[EMAIL PROTECTED]
Set Header1: X-OT
I tried using Note internal and Note external, but still same thing.
what are we doing wrong?
Message: 4
Date: Wed, 2 Apr 2008 09:13:15 +0200
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
Subject: Re: [otrs] Customer can't see my comments
To: "User questions and discussions about OTRS.or
Hi all,
Full text search is not working for freekey fields added.The freekeys are
appearing in search window and are searchable .But full text search is not
working.If Iwant to search something I need to give the whole text for
searching.then only it will give result.For all other fields fu
Hello,
maybe someone faced this problem too:
when i'm trying to generate a graph using stats module it gives me always
the same error doesn't matter what kind of report i would like to generate.
Traceback: ERROR: OTRS-CGI-79 Perl: 5.8.8 OS: linux Time: Fri Jan 25
13:41:59 2008
Message: Can't cac
Hi,
While searching with the ticketfreetext, unlike other fields i need to give
the whole text for getting the search result.For eg
i have a ticketfreetext field "problem description" in my search page. I
actually have a ticket with value "Virus alert" for problem
description(ticketfr
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
Maurice James Ny schrieb:
> Does this act as some sort of ticket reindexing. I deleted a number of
> tickets in the past, does this clean up the database?
...no it does not (if you refer to something like vacuum or some other
db-own cleanup
discussions about OTRS.org
Subject: Re: [otrs] (no subject)
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
> What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
>
>
...if you use Ticket::IndexModule = "StaticDB", this script rebuilds
(updates) a table wh
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
> What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
>
>
...if you use Ticket::IndexModule = "StaticDB", this script rebuilds
(updates) a table which is used instead of querying numbers of open
tickets per queue etc. lif
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
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Support or consulting for your OTRS sy
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is
now the
THIRD TIME I am posting! I don't mean to be rude or
confrontational, but
the lack of response is disheartening. It is quickly damaging the
perceived
quality of OTRS.
I have a new deployment o
This is a repost, as there has been no positive response. This is now the
THIRD TIME I am posting! I don't mean to be rude or confrontational, but
the lack of response is disheartening. It is quickly damaging the perceived
quality of OTRS.
I have a new deployment of OTRS 2.2.3, with the OTRS We
hi all
i am using OTRS version 2.2.1.002 which seems have few bugs. the perl.exe and
httpd.exe keeps failing. i would like to upgrade to a bug free version. i would
like to know if there is any way i can upgrade the system by not losing any of
my existing data. should i perform any backup or
EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King
Sent: Wednesday, July 04, 2007 11:22 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] (no subject)
I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable
references perl version 5.8 and I
I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable
references perl version 5.8 and I have confirmed that by running perl -v. The
problem I am having is that when I run otrs.checkModules I do not see any of
the modules I have already installed in perl. Such as DBI and Date::
That does! Thanks!
From: Myles Musser <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subject: Re: [otrs] (no subject)
Date: Mon, 11 Jun 2007 12:22:16 -0400
Seems like a pretty gener
Seems like a pretty generic request. You might need to clarify exactly
what it is you're trying to do, but I'll give this a shot based on what
you've provided so far:
You can of course filter certain tickets to certain queues. You could
probably setup an Agent that would scan for, say, an e-ma
Hi all!
I have certain customers I only want to be able to send tickets to certain
queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all!
_
Like puzzles? Play free games & earn great prizes. Pla
How to bind OTRS to email so that each new message in inbox appeared as a newly
opened ticket in OTRS which would be automatically sent to the sender?
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T
Hi
Does anyone have any good ticket type examples, please I need to know about this
subject, because the information of that attribute is not complete, and
principally I don't know how could I use it?
Esteban Oleas
Consultor Asociado GENNASSIS Cìa. Ltda.
___
Hi all!
I want to enable the Time Accounting function in the ticket
free text
module. How can i do this?
Please help me!
Thanks!
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készülékek ORSZÁGOS HÁZHOZSZÁLLÍTÁSSAL!
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Hi all!
I want to enable the Time Accounting function in the ticket free text
module. How can i do this?
Please help me!
Thanks!
__
Könyvszerda az Egmont Kiadó könyveivel! 30% kedvezménnyel kínáljuk
a kiadó összes kapható könyvét
Hi,
I am trying to put a POC OTRS system together here, and most
things are going well. It is installed on the Windows platform. The
following are working fine :-
LDAP/Active Directory Agent Integration
LDAP/Active Directory Customer Integration
We have a separate
Hi all!
I want to enable the Time Accounting function in the ticket free text
module. How can i do this?
Please help me!
Thanks!
_
ÚJ LAKÁS? FELÚJÍTÁS? LAKÁSKASSZÁVAL MEGÉRI! lakaskassza.origo.hu
http://cthandler.adverticum.net/?
Hi all!
I want to modify the AgentTicketFreeText module.
I wannt to enable on this module the Accounting time
function. Please help me, how can i do this.
Thanks.
_
Foglalja le kényelmesen utazását, repülőjegyét vagy szállás
I am receiving the following message
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Oct 23 10:41:11 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (6589):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550
Module:
ModPerl::ROOT
In new verison, when I logon in the system, I could not see any queue view
information for below error information
Software error:
Can't use an undefined value as an ARRAY reference at
C:/OTRS/otrs//Kernel/Modules/AgentTicketQueue.pm line 584.
For help, please send mail to the webmaster ([EMA
Alan,Think about how each type of "user" logs into otrs. Customers use customer.pl and admins use index.pl and there are two seperate database tables to store information about each type of user. So, to answer your question yes and no.
Just create them with the same username and password under the
All,
I need to set-up some internal queues for admin and
infrastructure. Is it possible that the customers can also be the agents?
i.e. I have 2 guys set-up as agents for the infrastructure
queue but they are also the customer. I am not sure I fully understand if this
will work
regard
Hello all,
I have started work in a department have been using OTRS for a few years now. We are
currently running OTRS 1.3.0. However, time has come
to upgrade to OTRS 2.0.4 and we are worried about how this will affect
the custom scripts that have been written to customise our system.
Given th
bel
Sent: Tuesday, June 06, 2006 11:54 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] (no subject)
Is there a way for admin to see locked tickets(without doing a search)?
More to the point:
Is there a way for me to have certain users be able to see locked
tickets, and if ness
Is there a way for admin to see locked tickets(without doing a search)?
More to the point:
Is there a way for me to have certain users be able to see locked
tickets, and if nessecary unlock and re-assign to another person
assigned as "rw" on a queue?
Thanks,
Andy
Ok, i've managed to get schema semi working, OTRS is returning "No
userdata!!" though, what am I missing, or what value is incorrect?
Thanks,
Joe
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Does anyone know how to use the Company ticket
feature? I have not found any documentation.
Vielen Dank,
Shawn Beasley
Support - IT
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 893
Hi,
We have been using OTRS for quite some time now and all of a sudden today,
the ticket number auto increment has reset itself back to 10 and started
counting back up from there.
This has caused the following errors to appear in OTRS's system log whenever
a new ticket is created:
Fri
Is there documentation someplace that shows all the available
variables that can be used in notifications?
Thanks
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hi, i would like to know if it is possible to have different level of escalade (according to competencies of each level) . thanks and best regards
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Guys,
I have had OTRS up and running, I was submitting emails through
the customer interface, and even receiving emails for new account setups
to my ISP and getting them in outlook. What I have setup is FreeBSD with
Sendmail configured. I have my emails going to the OTRS system and also
OT
Hi
I am
facing problem in creating customer groups. OTRS gives me a
Warning: Sorry, feature not activ!
Comment: CustomerGroupSupport needs to be
activ in Kernel/Config.pm, read more about this feature in the documentation.
Take care!
Can
anyone help me in activating this feat
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
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I have this running on SuSE 9.3
apache2-2.0.53-9.2
apache2-prefork-2.0.53-9.2
otrs-2.0.2-01
apache2-mod_perl-2.0.0-4
Looks as if I'm just a bit behind in my patch levels, but that might
make the difference in this case.
FYI, all I have done on this particular system us the SuSE 9.3
install
Almost forgot. The mod_perl version:
apache2-mod_perl 2.0.1-2.1
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Support oder Consulting
Hello,
I was wondering if anyone here has implemented otrs 2.0.2-01 on Suse 9.3. I'm
having issues starting the apache2-prefork service after otrs is installed.
apache2-2.0.54-4.1
apache2-prefork-2.0.54-4.1
otrs-2.0.2-01.i386.rpm
rcapache2 restart
[Thu Aug 25 10:53:27 2005] [warn] module per
I need a tag for the Notifications files that contains a customers
phone number.
Here is an example of the formatting we are using for the
Agent::NewTicket and Agent::Move otrs notifications at the beginning of
the body text. (Our agents want to know this information upfront from
the email ra
Hello Carl,
If the CustomerID is not defined (correctly) it will automatically default to
the incoming email address. I defined the CustomerID by parsing the incoming
mail for the customer name, as this was always held in a specific place (email
generated by webform). This was set up in the
I have the ldap lookup working for customer data, but when I change the
following line:
CustomerID => 'mail',
To
CustomerID => 'uid',
Nothing changes in the lookup. The CustomerID is still their email
address. I want it to be the ldap uid. Even when I enter something
like:
Guys
Congrats on OTRS but I have 2 issues.
1. Let's say I create a new article in the FAQ on monday at 10.15 am.
It'll say created Monday 10.15 am in the History.
On Tuesday at 12 pm I make a change to it. Now both dates are set to
that. Every time I make another change to the same
document
Dear All,
We posted a question about the possibility for customers to access only
one queue when connected under customer.pl.
The solution you sent us realy worked, but we have a question...
Now, a customer can access only to one queue and post a request only in
that queue.
But if a customer sent
that *appears* to be essentially stripping the .dist off of every file.
perhaps dist is what you need to change (if its meaning is dist as in
linux, bsd, etc)
alternatively, .dist means the original files from the dist robution, in
which case you shouldn't need to change that part.
On Monday 21
Hello,
I'm having numerous of problems installing otrs on FreeBSD 4.10-RELEASE-p5.
First of all, reading the documentation i saw this line:
cd Kernel/Config/
for foo in *.dist; do cp $foo `basename $foo .dist`; done
I can't figure it out. What does it mean? Since, it are variables, where d
Hello,
Is there a simpler way to get to the closed tickets, besides using the
"Search" method?
I could imagine a filter on status in the queueview for instance. Is there
something like this already, or should I submit a feature request for
this?
Greetz,
--
Sander Rijken <[EMAIL PROTECTED]>
___
Hello,
My question is probably best asked by explaining what I'm trying to do.
I have several client companies (Company A, B, & C). They all have in
excess of 40 staff and they all send IT support request to email
addresses as follows:
[EMAIL PROTECTED]
[EMAIL PROTECTED]
[EMAIL PROTECTED]
I hav
hi,
When you create a new user and when it logs in otrs starts in english by
default. The user needs to get into the preferences and set its preferred
language. Is there a way to change the default lang of a new use?
thanks
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Hello: I am using LDAP for the customer queue. I can successfully search
for a customer, and create a phone call /new ticket. Once it is created,
I then open the ticket, and zoom. The customerID is not
being displayed (its set to 'mail' in the config.pm file) and at the
same time in the 'admin-
>
> Hai Friends,
>
> I am Ramesh Kumar . I am very interested to Know about the OTRS database design and
> functional arch.
> Please help me in give me a detail explination.
I am desperately trying not to sound rude but did you ever bother to
RTFM or even better look at the actual database
Hai Friends,
I am Ramesh Kumar . I am very interested to Know about the OTRS database design and
functional arch.
Please help me in give me a detail explination.
Thanks and Regrads,
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Dear Sir :
actualy we are testing otrs system in our bank. we can now sending email to our employees but we cannot recieve any thing from them, we tried many time to send emails to our system but no thing recieved in our system.But i want to add that our administrator is idintfy by his e-mail acc
Dear Sir :
actualy we are testing otrs system in our bank. we can now sending email to our employees but we cannot recieve any thing from them, we tried many time to send emails to our system but no thing recieved in our system.But i want to add that our administrator is idintfy by his e-mail a
Whenever i close a ticket, it comes back to me as a locked ticket. I can never close a
ticket...did anyone have this problem?
Thank you.
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Hi Pedro,
On Sun, Jul 27, 2003 at 08:42:17PM +0100, Pedro Rebelo wrote:
> I have been looking around and found no answers for my questions. By
> default, when a customer requests a ticket to any queue, the owner of
> that queue is root. How can I change the owner of a queue ? Also, is
There is n
Hello,
if I try to install the gd perl modules I always receive an error:
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Hello there.
I have been looking around and found no answers for my questions. By default, when a
customer requests a ticket to any queue, the owner of that queue is root. How can I
change the owner of a queue ? Also, is there any way I can forward each ticket that
belongs to a queue that I've
> Date: Thu, 14 Nov 2002 17:31:01 +0100
> From: Martin Edenhofer <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] (no subject)
> Reply-To: [EMAIL PROTECTED]
> Hi Diego,
> On Thu, Nov 14, 2002 at 10:17:47AM -0300, Diego Fernandez wrote:
> > If
Hi Diego,
On Thu, Nov 14, 2002 at 10:17:47AM -0300, Diego Fernandez wrote:
> If you want to translate OpenTRS in a new language, you have to do five
> steps: Take the current German translation (German.pm) from CVS (
> http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kernel/Language/) and translate
> each
Hi,
You give me this indications at
http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/manual/language-translation.sgml:
If you want to translate OpenTRS in a new language, you have to do five
steps: Take the current German translation (German.pm) from CVS (
http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kern
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