I tried using Note internal and Note external, but still same thing.
what are we doing wrong?
Message: 4
Date: Wed, 2 Apr 2008 09:13:15 +0200
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
Subject: Re: [otrs] Customer can't see my comments
To: "User questions and discussions about OTRS.org" <[email protected]>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
Tony Canale wrote:
> Customer can't see my comments:....
> when an agent closes a ticket, with comments, the customer that
> created the ticket gets the email notification but the comments
> don't show in the body of the email. (they doesn't show in their
> customer queue either,... it only states that its been closed by the
> agents.
>
> The only time that the comments show up is when I use "compose
> answer email", instead of close link.
>
> why are the comments not showing up?
Maybe because the type is note-internal for instance?
Nils Breunese
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