Hello Nils,
Did you find any more info?
Thanks.
- Original Message -
From: Nils Leideck
To: "User questions and discussions about OTRS."
Sent: Friday, March 09, 2012 1:30:04 PM
Subject: [otrs] Upgrading windows install from 2.4.7 to 3.1?
Dear TechFan,
The link is update
It appears that there is no way to do an upgrade. According to the
website
(http://doc.otrs.org/3.1/en/html/upgrade-windows-installer.html), there
should be a FAQ explaining the process, but it doesn't seem to be found,
FAQ# 4200351
(http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ;ItemID
Steve,
Did anyone actually get your setup info? I am again interested. We are
looking at the OTRS 3.1 upgrade on windows and wondering about just
migrating instead, but would like to see what you have working.
Thanks.
- Original Message -
From: Steve Durbin
To: "otrs@otrs.org"
Se
I am trying to set X-OTRS-State-PendingTime using a Postmaster Filter
from incoming message. I am unsure what format of data I need to supply
in order to properly set this Header?
Is that a number of minutes? Is it a specific data time?
Anyone know?
Thanks.
-
Just wondering if it is possible to get to the TimeAccounting section
while using an iPhone?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.or
way to set up single signon with it.
Thanks again,
--
Robert
On Mon, Jan 31, 2011 at 1:21 PM, TechFan <http://lists.sf.net>@ourholm.net <http://ourholm.net>> wrote:
We have been using 2.4.x on Windows with no issues for about a year
now. I tested with both Window
We have been using 2.4.x on Windows with no issues for about a year now.
I tested with both Windows and linux at the time. The linux system
was noticeably faster when dealing with system parameters, but I
couldn't get the active directory authentication working correctly under
linux at the ti
tatic/functions-matching.html
Oracle apparently has a REGEXP_LIKE operator since 10g:
http://www.oracle.com/technology/obe/obe10gdb/develop/regexp/regexp.htm
So the only thing is that Microsoft SQL Server and DB2 don't support it... yet.
Techfan: apparently it is possible, just not on all
Is is possible to have GenericAgent search through added articles to a
ticket, not just the initial ticket? We are trying to catch something
in the body of each article that will trigger us making an automatic
note. It seems that the search is only looking at the initial tickets
and not any o
I assume that this means I am correct. . .no RegExp in genericAgent. . .
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Friday, June 04, 2010 12:00:39 AM
Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent??
I was
You figure it out? I have been wanting to setup some Freetext fields,
so any posts on that topic catch my eye.
- Original Message -
From: mofoe
To: otrs@otrs.org
Sent: Tuesday, June 08, 2010 12:41:33 AM
Subject: [otrs] ITSM Freetext Fields <-> Service/ Queues
Hello everyone,
is it po
Related issue. . .is it possible to reorder tickets somehow? I don't
see a method for doing this in the web interface. . .
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Wednesday, June 09, 2010 8:50:18 PM
Subject: [otrs] Help on
I was trying to search through tickets using a regexp in the ticket
search? It seems that I can't use regexp there or in the GenericAgent?
Is that true or am I missing something. Ideally, I would be using a
RegExp set to grab a value and set it in another field. . .is that
possible? Thanks.
Nils,
Any tips of what to look for?
Thanks.
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Friday, May 21, 2010 3:34:58 AM
Subject: [otrs] how to enable auto-response for ticket close?
Does any of this indicate problems?
Found it. . .didn't show up with search for ViewNote. . .so ended up in
Framework browsing. . .
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Monday, May 31, 2010 10:44:30 PM
Subject: [otrs] Next State to Note
I would li
I would like that as well. . .but I don't have a Frontend::Agent::Ticket
section??
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Monday, May 31, 2010 10:02:51 PM
Subject: [otrs] Next State to Note
Hi,
On 31.05.2010, at 13:53, An
Added.
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Thursday, May 27, 2010 4:22:02 AM
Subject: [otrs] Bug? in Stats
Hi,
On 26.05.2010, at 09:37, TechFan wrote:
I was trying to figure out stats more. . .I wish I could
Ok. I found my password in the config.pm file. myphpadmin working now.
. .now to see if I can get the data I have been fighting with the stats
module to get. . .
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Thursday, May 27, 20
I am trying to get phpmyadmin setup. I have the login screen, but I am
not sure what settings to use for the database section. . .what are the
default user and password for mysql when setup on windows?
Thanks.
-
OTRS mailing
I was trying to figure out stats more. . .I wish I could even find
documentation on the different types of reports and the limitations of
how they can be used. . .it seems that some of them only work with
certain options even though they offer more.
I was working with the TicketSolutionRespons
Thanks for responding!
I do strongly recommend to setup searches per agent. With these
searches, which you can also execute from outside of OTRS, just save
them as favourites, you can keep the overview of your tickets as YOU want!
That could work as long as I can track productivity of agents
First of all, we do not recommend to have a per-Agent-one-Queue concept,
but this is Off-Topic here.
I can understand that. The challenge was trying to have an simple way
for agents to see all the tickets they own. When using the Dashboard,
My Queues is a really cluttered way to find your ti
mentation??
Hi,
On 25.05.2010, at 09:15, TechFan wrote:
I am trying to figure out how to create some reports, but the stats
module is so powerful it is also very complex. I am trying to find
some documentation that explains how it all works. . .is there any
such thing??
You can use the OTR
I am trying to figure out how to create some reports, but the stats
module is so powerful it is also very complex. I am trying to find some
documentation that explains how it all works. . .is there any such thing??
-
OTRS maili
Does any of this indicate problems?
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Wednesday, May 19, 2010 5:35:49 PM
Subject: [otrs] how to enable auto-response for ticket close?
otrs logfile looks fine:
[Wed May 19 03:23:39
20
46] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Wednesday, May 19, 2010 12:52:25 PM
Subject: [otrs] how to enable auto-r
-
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Wednesday, May 19, 2010 11:41:04 AM
Subject: [otrs] how to enable auto-response for ticket close?
Hi,
On 18.05.2010, at 00:12, TechFan wrote:
Can you please help me understand how to answer your question?
We have been wanting to do AND conditions as well and I reported this as
well earlier. You can't do multiple rules from the same header, etc.
With a regexp, there’s just one condition line for “Subject” in one rule.
You obviously know more than I about how this is working on the backend.
I
We have been wanting to do AND conditions as well and I reported this as
well earlier. You can't do multiple rules from the same header, etc.
What do you do if the order they might appear in the header varies?
That regexp won't find it.
- Original Message -
From: "Florian Houel"
To:
"User questions and discussions about OTRS."
Sent: Tuesday, May 18, 2010 11:20:18 AM
Subject: [otrs] how to enable auto-response for ticket close?
Hi,
On 17.05.2010, at 05:27, TechFan wrote:
Thanks. I set that up. . .and I am not getting any notifications sent
( I was the customer on th
Thanks. I set that up. . .and I am not getting any notifications sent (
I was the customer on the ticket I closed. . .no email)? Any ideas?
- Original Message -
From: Michael Mayaka
To: "User questions and discussions about OTRS."
Sent: Monday, May 17, 2010 5:52:56 PM
Subject: [otrs]
yes, I want to do that too!
- Original Message -
From: Mika Chu
To: otrs@otrs.org
Sent: Monday, May 17, 2010 4:49:41 PM
Subject: [otrs] how to enable auto-response for ticket close?
Hi everyone!
I installed otrs 2.4.7 on FreeBSD, it is working, there is email
response for new ticket, b
-----
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Monday, May 10, 2010 5:50:16 PM
Subject: [otrs] Bug? Admin Filter changing Customer
I have a Postmaster filter changing the customerID for incoming reply to
a ticket. The problem is that the ticket is not sho
cCGI -Indexes
AllowOverride All
Order allow,deny
Allow from all
DirectoryIndex index.php
#ScriptInterpreterSource registry
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
TechFan
Sent: 12 May 2010 07:29
To: User questions
.
Thanks.
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Wednesday, May 12, 2010 7:36:30 PM
Subject: [otrs] Installing phpmyadmin on windows install?
HI,
On 12.05.2010, at 08:29, TechFan wrote:
If I want to install phpmyad
If I want to install phpmyadmin on the windows install of otrs 2.4.7. .
.where do I put the folder? I put it under cgi-bin and it gives
Internal server error. If I put it under the main htdocs, then it just
displays the text of the php files. . .probably just an apache
understanding issue, bu
e was sent to the customer. I thought it was
supposed to.
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Friday, May 07, 2010 8:36:36 PM
Subject: [otrs] Accounted Time set via postmaster filters?
I did figure out how to use the postmas
supposed to.
- Original Message -
From: TechFan
To: "User questions and discussions about OTRS."
Sent: Friday, May 07, 2010 8:36:36 PM
Subject: [otrs] Accounted Time set via postmaster filters?
I did figure out how to use the postmaster filter with RegEx and get a
least a variab
et them to open as well).
I still don't see a header that can set the Accounted time. . .hopefully
there is a way.
Thanks.
- Original Message -
From: TechFan
To: otrs@otrs.org
Sent: Friday, May 07, 2010 12:11:40 PM
Subject: [otrs] Accounted Time set via postmaster filters?
Hello all,
We are implementing OTRS for our support department. We are very
dependent on tracking issues and responding via email. We have set up
some filters that allow us to update a ticket's status with an email
response, but I am hoping to be able to do more.
Is there a Header that can
40 matches
Mail list logo
