Hello,
when I merge tickets together and add a note, set priority/whatever,
those settings are applied to each tickets before the merge happens.
Is this intentional? If so, is there a way to prevent it?
Best,
Gergely
-
OTRS maili
I actually lived it for several years. Maybe the tool we used back then
simplified the whole thing. :) And yes, I *do* need this feature, I’m just
a bit lost on how to do it.
On 14 April 2014 20:03, Florian Edlhuber wrote:
> Hi,
>
> 14.04.2014 18:57 - Gergely Polonkai schrieb:
&
to manage,
that's a bit of an overkill (even with using templates). However, it is
likely that I didn't understand the whole change thing in ITSM :-) Isn't it
a bit over-complicated?
Best,
Gergely
On 14 Apr 2014 16:15, "Florian Edlhuber" wrote:
> Hi,
>
> 14.04
Hello,
is there anyone on this list who has successfully implemented a Change in
ITSM 3.x? I have tried and tried, but cannot go forward from requested to
approved state. Is there a fully blown tutorial on this?
Thanks in advance!
Best,
Gergely
---
eventID,
}],
UserID => 1,
);
Best,
Gergely
On 1 April 2014 23:08, Gergely Polonkai wrote:
> Hello,
>
> I have a dynamic field called ZabbixEventID. When I create the ticket
> using the API, I'd like to set this field to something. As the API
> documentation doesn&#
Hello,
I have a dynamic field called ZabbixEventID. When I create the ticket using
the API, I'd like to set this field to something. As the API documentation
doesn't say anything about this, I'm trying to achieve it like this:
my $ticketID = $ticketObject->TicketCreate(
Title
ork there is something wrong within activity.
> Keep your process as simple as possible, I have some bad experience with
> regex and complex conditions, especially when using more AND/OR conditions
> in transition it didn't work !
>
>
>
> regards
>
> Christoph
>
>
>
Hello,
We are currently trying to implement processes using the new (for us, at
least) Process Management feature. We have created the first steps, now we
want to do some transitions. The links in the ticket view show up as
ekpected, but whenever I click it, nothing seem to happen.
As transitions
Hello,
is it possible to internationalize queue names, CI categories, etc.?
Best,
Gergely
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I solved my problem with a PostMaster Filter, but I wonder why this is not
possible on the web interface?
Best,
Gergely
On 2011.04.10., at 13:58, Gergely Polonkai wrote:
> Hello list,
>
> is there a way to use multiple regex groups in the Email header set section?
> E.g. I want
One possible solution comes into my mind, but it requires much work on several
sides.
1. Agent Mike must send his mail directly through your company's mail server,
while authenticating himself in a secure way (if that can be said in the case
of SMTP).
2. The mail server, seeing this, should set
Hello list,
is there a way to use multiple regex groups in the Email header set section?
E.g. I want to create a filter like this:
Subject: Host ([^ ]+) is in error state
Body: Service ([^ ]+) is not available since ([0-9:.-]+)
And set headers like this:
TicketValue1:
TicketValue2:
TicketValu
> client, Thunderbird namely, to download our emails on a PC, and hence, I
> can't get the archived items.
>
> Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai
> wrote:
> Hello Muhammad,
>
> If you are using GMa
Hello Muhammad,
If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail
from the Inbox, it will be still visible in the Archived items. Hope this helps.
Best,
Gergely
On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:
> Dear all,
>
> I've searched a while regarding
Hello,
Sorry for the empty mail, my MUA went mad for a minute.
3.x has a bit different DB structure, so although it may be theoretically
possible for 2.4 to READ tickets from the newer DB, I'm almost sure it won't be
able to update - and thus, create - them. So my answer would be a "no",
altho
Sent from my iPhone
On 2011.02.25., at 18:53, Amit Sharma wrote:
> Hi,
>
> We have been running OTRS 2.4.7 successfully from past 10 months.
>
> Recently we tested 3.0.x and found its interface interesting.
>
> My questions are:
>
> 1. Can I run both version sharing same DB so that users h
ere I could choose
from my "Network" class ConfigItems. Is it possible with OTRS::ITSM 2.x
or 3.x?
Thanks in advance!
Best regards,
Gergely Polonkai
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