Re: [otrs] Can't go after Login

Seems that otrs.GenericAgent.pl have a problem too. It keeps running after showing: Job: 'send escalation notifications' - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (...) Thanks. On Mon, Feb 23, 2015 at 10:09 PM, aledr wrote: > Hi Carlos! > > It is 4

Re: [otrs] Can't go after Login

Hi Carlos! It is 4.0.3 and I can reach https://cloud.otrs.com from it. I can open "index.pl?Action=Admin " but not " index.pl?Action=AgentDashboard " or "index.pl?Action=AgentTicketResponsibleView

Re: [otrs] Can't go after Login

Hi Aledr, If you are using OTRS 4, please make sure you can reach https://cloud.otrs.com from your OTRS box. ((enjoy)) Carlos Rodríguez > On Feb 23, 2015, at 1:28 PM, aledr wrote: > > Hi there! > > Suddenly I'm not able to go after login on index.pl

[otrs] Broken links in OTRS 4x

I have 3 instances of OTRS 3 of them is 4.0.5 and the last one is 3.2.13 I have the same links in /opt/otrs/Kernel/config.pm: [ 'UserLogin', 'BitAdmin', 'uid', 1, 1, 'var', 'https://xxx.xxx.no/employee/exact/$Data{"UserLogin"}"; TARGET="_blank"', 0 ], After upgrading to 4.0.X

Re: [otrs] Can't go after Login

Hello, With any browser? Try with Firefox installing firebug and seeing its error console On 23 February 2015 at 14:28, aledr wrote: > Hi there! > > Suddenly I'm not able to go after login on index.pl, but customer.pl > still works normally. > No message on logs, no error, nothing... It just

[otrs] Can't go after Login

Hi there! Suddenly I'm not able to go after login on index.pl, but customer.pl still works normally. No message on logs, no error, nothing... It just keeps "loading". How can I debug this? Thanks. -- [ ]'s Aledr - Alexandre - OT

Re: [otrs] OTRS Upgrade Path question?

Ok, thanks! --- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine c...@utk.edu --- -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] OTRS Upgrade Path question?

Hi, 3.2.13 -> 3.3.x -> 4.0.x (x= any version) you notice this: Step 6: Apply the database changes in: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html The main change is the database need to be upgraded. Enjoy. -NM 2015-02-23 19:56 GMT+08:00 Lambrecht, Charles (Charles) :

Re: [otrs] OTRS Upgrade Path question?

Hi, So, I can go from my current major and minor version of 3.2.13 to most recent major and minor version of 3.3 and then to the most recent major and minor version of 4? I'm wondering more about the minor version steps...majoring in the minors..lol Regards, Charles __