[otrs] Change notification language

Hi, I have created a new automatic response (in spanish) after new ticket creating. Once I have configured my queue with that automatic response, I suppose I would receive in spanish the mail from ticket creation... but I continue receiving in english. What must I reconfigure? Thanks. -

[otrs] Delete some tickets

Hi, I'm running OTRS 5. For testing purposes, I created some tickets that, now, I would like to delete. How can I remove them? Directly from database? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Tickets Event Calendar

Hi, I'm trying to configure OTRS 5 with "Tickets Event Calendar". However, in calendar tickets don't appear and calendar is "empty". I have followed these two links: http://ansonc.hk/2014/01/10/otrs-activate-event-calendar/ https://otrs.github.io/doc/manual/admin/3.3

[otrs] Total of totals in Ticket Queue Overview

Hi, I would like to get the "total of totals" in Ticket Queue Overview. Following to this link http://forums.otterhub.org/viewtopic.php?t=26896, I have modified /opt/otrs/Custom/Kernel/Output/HTML/DashboardTicketQueueOverview.pm but I haven't been able to modify /opt/otrs/Custom/Kernel/Outpu

[otrs] Tickets "closed" appear as "open"

Hi, I created four new states called "progress-25%", "progress-50%", "progress-75%" and "progress-90%". Now, when I close successfully (or not) a ticket, it appears as "opened". If I check its "history" I can see this: [...] Old: "progress-90". New: "%closed successful"

Re: [otrs] Tickets "closed" appear as "open"

It is good practice to attempt a SELECT prior to UPDATE to confirm the change will apply only to the records you want to change. On Fri, Nov 4, 2016 at 9:08 AM, Personal Técnico <tec

[otrs] New state after a closed ticket gets a follow-up

Hello, In my OTRS v5 Free, when a ticket is in state "closed" but it gets a follow-up, automatically tickets gets in state "open". I have been checking configuration and I have found these parameters (both in Ticket --> Core::PostMaster): PostmasterFollowU

[otrs] CC recipients in AgentTicketCompose

Hello, When I receive a ticket from a customer and he/she has created the ticket with a CC recipient (using mail), then, if I answer that ticket with an external mail, CC recipient is not included in AgentTicketCompose (only customer that created ticket appears as recipient "For:". I have m