[otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear List, I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we need to send standardized E-Mails very often, submitting some data. I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA Creating the button for the template in "AgentTicketEmail.tt" and filling

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Never, thank you for the good hint, I just installed the template (without errors) - unfortunately it is not showing up in the admin menu :/ I did a refresh of my configuration though. BR Julius - OTRS mailing list: otrs - We

Re: [otrs] otrs Digest, Vol 95, Issue 9

Hello, yes, that is correct, they are not functional, I tested it with the standard fieldnames that came to my mind or that were in the source of the webpage (CCCustomerID, CustomerID, etc.). >I may be missing something. Are you saying that the items that are > >commented (leading #) are not funct

[otrs] Ticket Title change -> now shown in Ticket Queue List

Dear List, if I change a Ticket title over "additional ITSM fields" (I dont know the precise english translation, sorry) the changed title is only shown in the ticket, but not in the ticket queue listing, nor if I lock the ticket in "my locked tickets". Is this a known bug or a feature? :-) BR Ju

Re: [otrs] Ticket Title change -> now shown in Ticket Queue List

Thats it, thanks so much! >There's a SysConfig option to define whether the ticket overviews show >the last subject or the ticket title... > >Ticket -> Frontend::Agent::TicketOverview >->Ticket::Frontend::OverviewSmall###ColumnHeader BR julius -

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Gerald, thank you for your answer. I commented them out after testing. In fact the fields are not working, I cannot fill in the customer ID or, to be precise, I just don't know the correct field-Names for customer-ID, CC, BCC, etc. >Are they nonfunctional because they're commented or is it simply

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hi, I just tried your good idea, it is working for exactly one CC-Field-Entry. If I try to add another CC-Customer it is ignoring the additional fields. I tried to increase the values (value="2") - its not working. Any Idea? :/ Quote: >The following may be of use: >id="CustomerTicketCounterCcCusto

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hurray, solved my problem for main-customer: One step closer! Just the problem with more than one CC-Field is left! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Gerald, it works like a charm, the value-counter needs to be the number of CC-Fields I want to fill. So if I have 4 CC-Users, value="" logically needs to be 4. Thank you for your time and help! Problem solved BR Julius - OTRS

[otrs] Empty ticket-body in agent zoom view

Dear List, I am facing a strange problem with a fresh standard setup of otrs 5.0.12. New tickets are shown empty (empty body) in AgentZoom-View. In Queue-View everything is ok, The content of the ticket (body) is visible. If I open the ticket (agentticketzoom) the body is empty. It is as if somebod

[otrs] Fwd: Empty ticket-body in agent zoom view

ut any tweaks to the system or apache2-httpd.include.conf. Any Idea concerning this? BR Julius -- Forwarded message ------ From: Julius Haake Date: 2016-09-15 16:21 GMT+02:00 Subject: Empty ticket-body in agent zoom view To: otrs@lists.otrs.org Dear List, I am facing a strange

[otrs] Process-Ticket: Notification after dynamicfield-change with generic agent?

Dear List, I know this should be working, but something is wrong: A generic-Agent event is checking whether a set date (DynamicField Date) is going to be reached within the next 24 hours. If so, the GA will change another dynamicfield ("datereached") from "no" to "yes". Until here everything is wor