Hello,
I have an automatic task which Archives closed tickets after 3months. At
the same time these tickets are placed to an Archive-queue to further limit
access to these old tickets.
The queue is setup to discard replies, and the client receives the
discarded message correctly. So that Archived
Thanks Never Min!
The new tickets are created in the Archive-queue, so to move the new tickets to
the normal queues I have created a GenericAgentJob on the
NotificationNewTicket-event.
Regards, Dion
Van: Never Min-
OTRS mail
