Hi!
I am trying to set and test the free (initially) OTRS version for our
organization but when the otrs.Daemon.pl starts
I am getting the following error:
[TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at
/opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.
At the same time
??
Any ideas are welcome since with this problem every 10minutes I am getting an
e-mail which I shouldn't.
Regards,
George
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Tuesday, August 23, 2016 12:41 PM
To: otrs@lists.otrs.org
Subject: [otrs] OTRS Da
Daemon on a UTF-8 terminal?
((enjoy))
Carlos Rodríguez
On Aug 24, 2016, at 2:42 AM, Dimitrakakis Georgios
mailto:gdimitraka...@pancretabank.gr>> wrote:
Apparently the problem is due to the TradeMark (TM) sign when running either
the OTRSBusinessAvailabilityCheck
fix http://lists.otrs.org/pipermail/otrs/2015-November/042105.html
(or http://bugs.otrs.org/show_bug.cgi?id=11683).
Thanks.
On Thu, Aug 25, 2016 at 6:56 AM, Dimitrakakis Georgios
mailto:gdimitraka...@pancretabank.gr>> wrote:
Thx Carlos!
For those of you that bump into this keep in mind t
Dear OTRS community,
I had performed an initial installation of OTRS which was registered
successfully @ cloud.otrs.com
Unfortunately due to DB encoding problem I had to drop and recreate the DB and
after that my
system is no longer updated @ cloud.otrs.com.
I have tried to "Edit" the data fro
force doesn't have any effect at all
How is this possible? GUI shows the system registered but CLI doesn't know
about it...
Is there another point I may be missing in the database on where I can specify
the values in order to have it back working correctly???
Any ideas are mostly
uld perform updates etc.
Best,
George
From: Dimitrakakis Georgios
Sent: Friday, August 26, 2016 10:14 AM
To: User questions and discussions about OTRS.
Subject: RE: System registration issue
OK! I have managed to insert the data to the "system_data" table.
I have now there
Hello!
Can someone explain a little bit more analytically how one can use AD to
authenticate users?
I read the "External Backends" section in the manual but a few things are not
clear to me.
So far I have managed to perform section 5.2.2
(https://otrs.github.io/doc/manual/admin/stable/en/html
erldoc Net::LDAP)
$Self->{'AuthModule::LDAP::Params1'} = {
sscope => 'sub',
port=> 389,
timeout => 120,
async => 0,
version => 3,
};
# Die if backend can't work, e. g. can't connect t
Is it normal when a ticket is created through the Web interface to leave copies
of the files that are attached (even if they are removed afterwards)
at the "/tmp" owned by "www-data"?
Shouldn't all these be purged when the ticket is finally created?
Furthermore where are those files stored? Are
Hello!
I would like to know if it's possible to limit the agents' access on specific
part of queues.
My understanding so far is that when you create a queue you assign a group to
it.
Then on agent's management you can select on which groups this agent belongs to
and you can also specify the a
You *can* build ACLs, but why repeat the functionality that the groups provide?
On Fri, Sep 9, 2016 at 2:04 AM, Dimitrakakis Georgios
mailto:gdimitraka...@pancretabank.gr>> wrote:
Hello!
I would like to know if it’s possible to limit the agents’ access on specific
part of queues.
My underst
All,
I am trying to perform the
"AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition" but I have a problem
when the name of a group is not in English but in local (Greek) characters.
Any ideas on how to define it?
The one below is working:
# otrs group
'Loipa' => {
iedel
OTRS 5s – Modernste Technologie und höchste Sicherheit – die neuen Features für
OTRS Free, OTRS Business Solution™ und OTRS Business Solution™ Managed!
Erscheinungsdatum 01. November.
Jetzt entdecken! https://www.otrs.com/otrs-5s/?lang=de&utm_id=569
> Am 12.09.2016 um 10:08 schrieb
Hi!
I am trying to setup OTRS to match our environment needs but no luck so far.
One of the problems so far is the number of iterations required to perform some
actions.
For example let's assume that 3queues exist (Q1, Q2, Q3) and each one of them
is assigned
to the corresponding group (Q1->G
have two options:
-Use sysconfig option CustomerGroupAlwaysGroups
-Extend your AD synchronization to add all groups to all users (not
ideal for you, I just wanted to mention it)
Martin
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Wedn
cheinungsdatum 01. November.
Jetzt entdecken! https://www.otrs.com/otrs-5s/?lang=de&utm_id=569
> Am 12.09.2016 um 10:08 schrieb Dimitrakakis Georgios
> :
>
> All,
>
> I am trying to perform the
> “AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition” but I have a
&g
d!
Erscheinungsdatum 01. November.
Jetzt entdecken! https://www.otrs.com/otrs-5s/?lang=de&utm_id=569
> Am 14.09.2016 um 13:54 schrieb Dimitrakakis Georgios
> :
>
> OK, for future reference or others with similar problem:
> This one works as long as you export the $LANG to some
Dear OTRS community,
is there a way to have all sub queues shown automatically without forcing the
users to press the little triangle (expand) button each time?
Best regards,
G.
__
Το περιεχόμενο αυτού του ηλεκτρονικο
ind regards,
Renée
Am 15.09.2016 um 14:03 schrieb Dimitrakakis Georgios:
> Dear OTRS community,
>
> is there a way to have all sub queues shown automatically without forcing the
> users to press the little triangle (expand) button each time?
>
>
> Best regards,
>
> G.
--
Perl
ember 15, 2016 3:43 PM
To: otrs@lists.otrs.org
Subject: Re: [otrs] Auto-expand SubQueues
Am 15.09.2016 um 14:23 schrieb Dimitrakakis Georgios:
> Renee,
>
> Thanks for the info. Although I 've looked for a solution before posting here
> didn't find it
>
> Anywa
.otrs.org] On Behalf Of Renee B
Sent: Monday, September 19, 2016 3:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto-expand SubQueues
The last code snippet from
http://blog.feature-addons.de/2016-09-19-expand-js-tree should help...
Kind regards,
Renée
Am 16.09.201
Hi!
I am trying to remove redundant information from the search function of
Customer Information Center.
So far the search box is the one I am attaching but I want to keep only the
upper (Customer) and remove the lower (Customer User) box.
How can I achieve that?
I think that I have identifie
OTRS.
Subject: Re: [otrs] Customer Information Center Search
You have to change
~/Kernel/Output/HTML/Templates/Standard/AgentCustomerInformationCenterSearch.tt
Am 21.09.2016 um 11:01 schrieb Dimitrakakis Georgios:
Hi!
I am trying to remove redundant information from the search function of
Dear all,
Is there a way for an agent to login as a customer?
I have setup my OTRS to authenticate users (both agents and customers) via
Active Directory but although they are listed my agents cannot login through
the customer portal.
Is there something I can do in order to allow them to logi
No worries!
I 've found it!
I had forgotten to add the agent to the customer group at Active Directory!
Regards,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Friday, September 23, 2016 10:42 AM
To: User questions and discussions about
Hi!
Right now when I close a ticket the only available note type is "Note-internal"
which means
that I cannot notify the person at the same time that the ticket is closed and
the actions performed for that.
I know that I can create a notification action to send a generic alert that the
ticket
be a conflict with the extra custom notification that I 've added
about ticket closure?
Regards,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Thursday, September 29, 2016 9:37 AM
To: User questions and discussions about OTRS.
Subject: [otrs]
e
On 29.09.2016 08:37, Dimitrakakis Georgios wrote:
> Since closing the ticket also requires description can I do all these
> in one step?
You can close tickets by sending a reply and changing the "next ticket state"
field in the reply
Hi Marvin,
I am fairly new user of OTRS myself but I believe that you can do the following:
As an agent that has access to all queues (where you supposed unlocked tickets
are) go to : Tickets -> Status View
Under “open tickets” you can use the filter on the “LOCK” column and search for
“lock” o
I am interested in this as well but what do you mean by "freely selectable
feature"? Can it be installed without an OTRS Business Solution license and how?
Regards,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Carlos Rodriguez
Sent: Tuesday, November 01, 2016 1:07 AM
To: User
In my OTRS installation (v.5.0.12) I have added a state (just a different name
called "in progress") with type "Open"
Is there a way to put a menu button that will change the state of a ticket from
the Agent's interface when in Zoom View of the ticket?
I am looking something similar to "Pending
Hi!
Can you tell me from which initial file(s) is created the
"CommonCSS_db899691316d0b29d3ffe950e6d42711.css" file in
"~/var/httpd/htdocs/skins/Customer/default/css-cache/css" ?
I want to change something and make that change persistent!
Regards,
G.
S files at:
"~/KIX4OTRS/var/httpd/htdocs/skins/Customer/default/css" since I have installed
the KIX4OTRS module.
Regards,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Monday, November 14, 2016 9:03 AM
To: User questions and discussions
I have an OTRS installation (v.5.0.12) that has the following problem.
When I resume a reply to a ticket that was already saved as draft in a previous
attempt all non English characters ( I am using Greek) are shown as question
marks (?).
Any idea why this is happening?
Regards,
G.
__
I have an OTRS (v.5.0.12) installation connected to an Active Directory.
There are several queues and all of them are available to the customers (active
directory users) through: Customer Default Groups
What I would like to do is to have specific queues available to specific
customers (by custo
as
default, set permissions only on desired groups, you can set them as read only
or RW.
Regards
2016-11-15 4:07 GMT-06:00 Dimitrakakis Georgios
mailto:gdimitraka...@pancretabank.gr>>:
I have an OTRS (v.5.0.12) installation connected to an Active Directory.
There are several queues a
Hi all,
I am testing how can I free some space from the DB.
Therefore I have created a ticket with multiple "big" attachments and then went
directly to the ticket and I have deleted the attachments.
I was expecting to see a noticeable reduce of the DB size but didn't see
anything.
Any reason
gards,
George
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Friedrich Kolbel
Sent: Monday, November 28, 2016 2:27 PM
To: otrs@lists.otrs.org
Subject: Re: [otrs] Delete Attachment doesn't clean DB
Am 23.11.2016 um 13:34 schrieb Dimitrakakis Georgios:
Hi all,
I am testing how can I
...@lists.otrs.org] On Behalf Of Renee B
Sent: Monday, November 28, 2016 2:55 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Delete Attachment doesn't clean DB
Hello George,
Am 28.11.2016 um 13:47 schrieb Dimitrakakis Georgios:
> Hello Fritz!
>
> Thanks for the
x27;t clean DB
Hello George,
Am 28.11.2016 um 14:15 schrieb Dimitrakakis Georgios:
> Hi Renee,
>
> Thanks for the taking the time to pop-in.
>
> So all in all the filesystem storage engine is better option than the DB?
IMHO yes.
> Also can you let me know of the command ne
Dear all,
I am trying to create an Access Control List that will disallow an Active
Directory User (e.g. guest01) to be able to send a ticket to a specific queue
(actually sub-queue of the main queue).
In the ACL.jpg you can see the ACL rules (it's valid and its number is 100
without the exist
To answer my own question it was as simple as pressing "Deploy ACLs"
Regards,
George
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Thursday, December 22, 2016 11:27 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Access Co
Hello group and a happy new year to all of you!
I would like some help with the following : Essentially what I would like to
have in the end is a new tab in the customer interface where I will put ticket
templates.
So I guess I need answers to the following questions:
1) How can I add a
Hello!
Is it possible to remove the "Filter for Attachments" box for all agents and
how?
Best regards,
George
__
Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία
είναι εμπιστευτικά. Απευθύνετα
Hi,
I am trying to find some instructions on how to create a new dashboard widget
that will show both the "new" and "open" tickets.
For the moment in OTRS there are 2 different dashboard widgets. One for the
"new" tickets and another one for the "open".
So, how can I create a new one that will
Hello,
I am trying to configure CMDB on OTRS v.5.0.12 and I 've just noticed that when
I try to create a new Ticket I get an "Internal Server Error" while at the logs
is written:
[Fri Apr 21 12:08:27
2017][Error][Kernel::System::ObjectManager::_DieWithError][533]
Kernel::System::ITSMConfigIte
Just in case anyone wonders the problem occurred because I had a badly
configured config item class that requested the CIClassReference module without
it being installed.
All the best,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Friday, April 21
Hello,
I would like to know if it's possible to define more than one Domain
Controllers for user authentication.
What I would like to do in principle is be able to have a second and even a
third domain controller as a failover or running all in parallel for users'
authentication.
For the momen
Hi Alex,
my installation is also behind a proxy and what I did was the following:
1) Core::Package set option Package::Proxy to your proxy like this
http://proxy.domain.com:3128/
2) Core::Session set option SessionCheckRemoteIP to NO
3) Core::WebUserAgent set option WebUserAgen
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