OTRS 4 or 5 is strongly recommended as OTRS 3.3 is only supported for
security issues.
((enjoy))
Carlos Rodríguez
> On Jul 8, 2016, at 4:47 PM, Lambrecht, Charles wrote:
>
> Hello OTRS List,
>
> I just upgraded to OTRS 3.3 and am working on cleaning up any issues before
>
Hi Phillipe,
I also agree that it seams to be a permission issue, you can also check the
directory permissions manually to see if there is something unusual.
((enjoy))
Carlos Rodríguez
> On Jul 27, 2016, at 10:57 AM, Phillipe Smith wrote:
>
> I've already don
Are all OTRS files and directories in your instance be owned by apache user
instead of otrs user?
((enjoy))
Carlos Rodríguez
> On Jul 27, 2016, at 12:01 PM, Phillipe Smith wrote:
>
> No problems with permissions, otherwise the error would be like "can't
> write.
Hi George,
Are you running the Daemon on a UTF-8 terminal?
((enjoy))
Carlos Rodríguez
> On Aug 24, 2016, at 2:42 AM, Dimitrakakis Georgios
> wrote:
>
> Apparently the problem is due to the TradeMark (TM) sign when running either
> the OTRSBusinessAvailabil
Hi George,
Instead of renaming or moving files or directories, you can always clean the
cache on a safe way by performing this console command:
bin/otrs.Console.pl Maint::Cache::Delete
((enjoy))
Carlos Rodríguez
> On Aug 26, 2016, at 4:52 AM, Dimitrakakis Georgios
> wrote:
>
&
s well. You might also need to adapt your
custom scripts, because now most OTRS commands are managed
bybin/otrs.Console.pl instead of single scripts.
((enjoy))
Carlos Rodríguez
> On Aug 31, 2016, at 9:35 AM, Ritchie, Dennis
> wrote:
>
> I Upgraded my OTRS from 4.0.11 to the
Hi Kent,
This should only happens if you call TaskLock() without the TaskID parameter,
have you change or installed something in your system?
((enjoy))
Carlos Rodríguez
> On Sep 27, 2016, at 3:16 PM, Kent Kollasch wrote:
>
> Has anyone seen the following error or know how
, if you
are interested, don’t hessitate in contact OTRS sales department at
sa...@otrs.com.
((enjoy))
Carlos Rodríguez
> On Sep 28, 2016, at 9:13 AM, Kent Kollasch wrote:
>
> I had to manually reload the database from a prior dump. I have not made any
> additions/changes
Hi Kent,
For this specific issue all scheduler_*
((enjoy))
Carlos Rodríguez
> On Sep 28, 2016, at 9:52 AM, Kent Kollasch wrote:
>
> Hi Carlos,
>
> I had tried that before and it didn't help. I just did it again and still
> the same problem. I will load a test
Hi Kent,
I’m glad that you fix it.
((enjoy))
Carlos Rodríguez
> On Sep 28, 2016, at 10:29 AM, Kent Kollasch wrote:
>
> Hi Carlos,
>
> There was a task scheduled in scheduler_task, GenerateDashboardStats. I
> removed it and I am no longer getting the error.
> Regar
;
goto DONE;
}
If the Net::SSLGlue::POP3 detects Net::POP3::starttls is deactivates itself
(‘$DONT =1;’) as it overwrites some Net::POP3 functions.
As a workaround, please check if is feasible to uninstall Net::POP3 in your
system.
((enjoy))
Carlos Rodríguez
> On Oct 10, 201
Hi Christian,
The Daemon logs everything from the STDERR in a file, unfortunately warnings
are output to the STDERR, since this warnings could be potentially an issue or
indicator that something is or could be wrong, I don’t see an easy and safe way
to omit them.
((enjoy))
Carlos Rodríguez
Hi Christian,
For sure you can just do that, I will discourage to do it, as in any update of
OTRS you will have to do it again.
((enjoy))
Carlos Rodríguez
> On Oct 10, 2016, at 10:49 AM, Christian Deligant
> wrote:
>
> I simply went in line 12 of the module and commented out
Hi Christian,
I recommend you to open a bug report with all this information.
If there is something we can do about it, it should be documented.
((enjoy))
Carlos Rodríguez
> On Oct 10, 2016, at 12:03 PM, Christian Deligant
> wrote:
>
> I hope OTRS developers will take car
l/package-building.html>
The advantage of the package is that if you update to a new (minor) version of
OTRS you can reinstall the package without loosing your changes.
The best relative path to do this customization will be in
Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt
((enj
rivial.
((enjoy))
Carlos Rodríguez
> On Oct 31, 2016, at 3:39 PM, Kent Kollasch wrote:
>
> the last problem is setting/removing the class Validate_Required for the
> dynamic fields. If I set it in sysconfig to manditory, I need to be able to
> clear this if the field isn't
Hi Jesus,
Apparently this information is no accessible trough the normal statistics GUI,
if you need a custom report please contact otrs sales department at
sa...@otrs.com <mailto:sa...@otrs.com>
((enjoy))
Carlos Rodríguez
> On Feb 8, 2017, at 10:24 AM, Jesus Rivera wrote:
Hi Ritchie,
I guess you are using a wrong article type and/or sender type.
If you need commercial support please contact sa...@otrs.com
<mailto:sa...@otrs.com>
((enjoy))
Carlos Rodríguez
> On Feb 23, 2017, at 1:17 PM, Ritchie, Dennis
> wrote:
>
> We are using the
Hello,
Unfortunately this feature is only available for CustomerUsers, not for Agents.
((enjoy))
Carlos Rodríguez
> On May 29, 2017, at 8:05 AM, 吕 睿�@ wrote:
>
> Hi all,
> In FAQ 5.0.9, Added the new related faq article widget 'This might be
> helpful'
fine subject and article contents among other features.
((enjoy))
Carlos Rodríguez
> On Jun 20, 2017, at 8:27 AM, Kent Kollasch wrote:
>
> I've modified AgentTicketCommon.tt to turn on and off various dynamic fields
> based on the ticket type. I have created multiple helpde
Hi Santiago,
the OTRS Daemon has its own log as its a detached process, please take a look
at var/log/Daemon from your OTRS directory, you might get more information
there.
((enjoy))
Carlos Rodríguez
> On Dec 5, 2017, at 4:42 AM, Santiago DIEZ wrote:
>
> Hi,
>
> We&
Hi Carlos,
Sure, the answer is in the help
[--source-path ...]- Specify the source location of the setting
value YAML file.
[--value ...] - Specify single line setting value.
You need to set your hash as a YAML structure and put it into a file.
((enjoy))
Carlos
YAML string into the —value, to
save time and do not crate an actual YAML file, but this is not supported.
YAML its actually easy please take a look at the dictionary example at:
https://docs.ansible.com/ansible/latest/reference_appendices/YAMLSyntax.html
((enjoy))
Carlos Rodríguez
> On
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