Re: [otrs] Customer frontend

Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mikey van der Worp wrote: Hi all, I want to be able to create a user for the Customer Frontend, and assign it to a full queue. Without account codes or anything as some tickets are

Re: [otrs] Customer frontend

Hello Mikey, I could not understand your question. Could you describe your business requirement in more details. Martin On Aug 3, 2016 10:52 AM, Mikey van der Worp wrote: Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mike

Re: [otrs] Customer frontend

Hi Martin, We want to create a useraccount for the customer.pl, this accounts needs to be able to see "ALL" tickets in a queue, so without the use of customer codes. The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all th

[otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear List, I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we need to send standardized E-Mails very often, submitting some data. I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA Creating the button for the template in "AgentTicketEmail.tt" and filling

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hi Julius, You can try this: http://opar.perl-services.de/dist/TemplateX-5.0.0 I hope will be help. -Never 2016-08-03 18:57 GMT+08:00 Julius Haake : > Dear List, > I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we > need to send standardized E-Mails very often, submitti

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Never, thank you for the good hint, I just installed the template (without errors) - unfortunately it is not showing up in the admin menu :/ I did a refresh of my configuration though. BR Julius - OTRS mailing list: otrs - We

Re: [otrs] Customer frontend

Mikey, First of all, please explain this: The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all their company tickets. Do you have a technical issue which prevents you from changing the CustomerID or you just cannot do th

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Julius, In here: http://localhost/otrs/index.pl?Action=AdminTemplate Enjoy. -Never 2016-08-03 20:10 GMT+08:00 Julius Haake : > Dear Never, thank you for the good hint, I just installed the template > (without errors) - unfortunately it is not showing up in the admin menu :/ > I did a re

Re: [otrs] Customer frontend

Hmm, I think your answer will solve my issue, basically indeed the user should be able to access the full queue where I assign it to. Can you tell me what and where I need to change this? I am not quite familiar with Perl (unfortunately). Best regards, Mikey Mikey van der Worp

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

I may be missing something. Are you saying that the items that are commented (leading #) are not functional? On Wed, Aug 3, 2016 at 10:28 AM, Never Min wrote: > Dear Julius, > > In here: > http://localhost/otrs/index.pl?Action=AdminTemplate > > Enjoy. > > > -Never > > > 2016-08-03 20:10 GMT+08:0

Re: [otrs] Customer frontend

Mikey, I would like to help you, but I need to understand your requirement and to know your current setup to prevent undesired "collateral damage" :). First we need to agree what your requirement is: Standard OTRS behaviour: -CustomerUser can access ticket if he is the Customer in that