Thanks Never Min!
The new tickets are created in the Archive-queue, so to move the new tickets to
the normal queues I have created a GenericAgentJob on the
NotificationNewTicket-event.
Regards, Dion
Van: Never Min-
OTRS mail
Hi,
Set "Follow up Option" as "New Ticket" in your Queue.
-Never Min
2016-09-28 21:59 GMT+08:00 Dion van Adrichem :
> Hello,
>
> I have an automatic task which Archives closed tickets after 3months. At
> the same time these tickets are placed to an Archive-queue to further limit
> access to th
Hello,
I have an automatic task which Archives closed tickets after 3months. At
the same time these tickets are placed to an Archive-queue to further limit
access to these old tickets.
The queue is setup to discard replies, and the client receives the
discarded message correctly. So that Archived
