In the top right of the Dashboard "New Ticket' window, is a hidden Gear symbol,
hover your cursor over it and you can select Available Columns and arrange them
as you like.
Thank You
Dennis Ritchie
From: otrs On Behalf Of Johnnie Rucker
Sent: Wednesday, June 27, 2018 4:25 PM
To: otrs@lists.ot
Carlos RodrÃguez
On Feb 23, 2017, at 1:17 PM, Ritchie, Dennis
mailto:dritc...@mtcperformance.com>> wrote:
We are using the SOAP api to create tickets in OTRS 5.0.10 and it is working
fine, the tickets are being created, and all data is being passed over.
But when we try to reply to a ticket
We are using the SOAP api to create tickets in OTRS 5.0.10 and it is working
fine, the tickets are being created, and all data is being passed over.
But when we try to reply to a ticket created via the API, the "TO" in the
"Compose Answer popup" is blank and the Salutation shows the Queue Name
I Upgraded my OTRS from 4.0.11 to the 5.0.10.
After the upgrade (which seemed to go through with no errors), I was able to
log in and fetch emails etc.
However I started getting errors via email such as:
Subject: Cron $HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null
Body: /bin/sh: /opt/otrs/bin
We are using OTRS VERSION = 5.0.10 in our Development environment.
We are using SOAP to connect to the OTRS and create and update tickets.
Our issue is this, when we create a ticket using SOAP, the article contains
both the queue and the sending test email address.
We get OTRS doing an Auto Reply
