Re: [otrs] Customer frontend

Mikey, I would like to help you, but I need to understand your requirement and to know your current setup to prevent undesired "collateral damage" :). First we need to agree what your requirement is: Standard OTRS behaviour: -CustomerUser can access ticket if he is the Customer in that

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

I may be missing something. Are you saying that the items that are commented (leading #) are not functional? On Wed, Aug 3, 2016 at 10:28 AM, Never Min wrote: > Dear Julius, > > In here: > http://localhost/otrs/index.pl?Action=AdminTemplate > > Enjoy. > > > -Never > > > 2016-08-03 20:10 GMT+08:0

Re: [otrs] Customer frontend

Hmm, I think your answer will solve my issue, basically indeed the user should be able to access the full queue where I assign it to. Can you tell me what and where I need to change this? I am not quite familiar with Perl (unfortunately). Best regards, Mikey Mikey van der Worp

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Julius, In here: http://localhost/otrs/index.pl?Action=AdminTemplate Enjoy. -Never 2016-08-03 20:10 GMT+08:00 Julius Haake : > Dear Never, thank you for the good hint, I just installed the template > (without errors) - unfortunately it is not showing up in the admin menu :/ > I did a re

Re: [otrs] Customer frontend

Mikey, First of all, please explain this: The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all their company tickets. Do you have a technical issue which prevents you from changing the CustomerID or you just cannot do th

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear Never, thank you for the good hint, I just installed the template (without errors) - unfortunately it is not showing up in the admin menu :/ I did a refresh of my configuration though. BR Julius - OTRS mailing list: otrs - We

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hi Julius, You can try this: http://opar.perl-services.de/dist/TemplateX-5.0.0 I hope will be help. -Never 2016-08-03 18:57 GMT+08:00 Julius Haake : > Dear List, > I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we > need to send standardized E-Mails very often, submitti

[otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Dear List, I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we need to send standardized E-Mails very often, submitting some data. I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA Creating the button for the template in "AgentTicketEmail.tt" and filling

Re: [otrs] Customer frontend

Hi Martin, We want to create a useraccount for the customer.pl, this accounts needs to be able to see "ALL" tickets in a queue, so without the use of customer codes. The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all th

Re: [otrs] Customer frontend

Hello Mikey, I could not understand your question. Could you describe your business requirement in more details. Martin On Aug 3, 2016 10:52 AM, Mikey van der Worp wrote: Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mike

Re: [otrs] Customer frontend

Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mikey van der Worp wrote: Hi all, I want to be able to create a user for the Customer Frontend, and assign it to a full queue. Without account codes or anything as some tickets are